Appliance Parts Warehouse USA, Inc. — Local services in City of Syracuse

HONOR YOUR RETURN POLICY. 5 day returns on unused parts. I didn’t use the part, I hooked the valve up to my washer but never put any electricity or water through it. DID NOT USE IT. Noticed after that I needed more then this part so tried to return it. I was told the return policy is unused or “uninstalled). That’s not written on my receipt. On top of that when I exchanged some angry words with the employee over it and left HE FOLLOWED ME OUT TO MY CAR. He had something in his had (a pen, maybe a screwdriver) and was still cursing at me. I met him halfway to my car as I feared he was going to damage my car with whatever he was holding. He continued to approach me but I wouldn’t let him get closer to my car. He continued menacing me and threatening to hit me saying “I should shouldn’t I?” and calling me “handicapped guy” because I have a handicapped sticker from when I was hurt in the Marines. I called the police who never showed up. Be warned about the bald wanna be muscle head with glasses in here. He is going to...

Just like a few others, I had gotten a part from here and was given the wrong one. I had went through the phone and given them the model of the part and even double checked it to make sure. When I went to buy it I had to wait for it to be installed, but when the installer came they realized it was the wrong part. So, the part was not used and it didn't make it a few minutes out of packaging. Despite this, the return policy strictly states that you can't return electrical parts or even trade them out, this includes if he gives you a defective piece of the wrong one. He's not willing to change his mind on this either and all orders are final. If the service actually gave me the part I needed and I was able to use it, I'd rate them high as I had no issues with customer service until trying to return to get the correct piece. Be careful to get the right part before buying if its electric, otherwise he will sell you the wrong thing and refuse to give...

I called for a part for my dryer which the website says to do. CALL FIRST. The man who answered was short when I said if he had a Maytag heating element, he said to have your model number ready and put me on hold without allowing me to respond. Does he want the dryer number or the fuse number, if so where is it located? Nope I couldn't ask. He hops back on and I said I misspoke it's not the heating element but the fuse he says alright get the model number and throws me back on hold yet again. After 4 minutes of nothing but being told to have a part number and just being placed on hold repeatedly I gave up. Some kind of sick game of just saying have the part number and leaving people on hold isn't something I have time for. I will just order the part online and save myself the frustration and probably will be a lot quicker than TRYING to just find out if they have the part.

This is why AI will be...