Baumann Auto Group — Local services in Clay Township

I had a very frustrating experience with the Bauman Auto Group. I found two cars I liked on line, sent a message regarding the vehicles to see if they were available. They were. However, one was in Tiffin and the other was in Genoa. Katie, worked with me on line and made arrangements for the Tiffin vehicle to be available in Genoa the next morning at 8:30am. She informed me that I would be meeting with Grant. However, I received a phone call later stating that I wouldn't be meeting with Grant that I would be meeting with Nick. The next morning, I received an email from Nick confirming my appointment to see their stock of brand new Dodge Journey's. I responded , that I wasn't in the market for a new vehicle I am coming to see the (2) 2011 Chevrolet Equinox. My daughter needed a car and so did I. I informed him there may have been some miscommunication regarding this. The drive is 40 minutes, 3 minutes before arriving at Genoa Baumann auto group, I received a call from Nick. "I'm sorry, we just sold the 2011 Equinox from Tiffan and someone put cash to hold the other one. I wasn't offered the opportunity to hold these vehicles. I made the drive all the way to Genoa for 1 vehicle that didn't exist and the other was being held? I left very upset, drove down the road and bought two SUV's from Rouen. We had the best experience ever!! Our sales person made up for the bad experience we just had and made my daughters first car purchase amazing! Here is the kicker. That same evening, I received another email from Baumann auto group , "New inventory selections , handpicked just for you. It was the same two SUV's that I went there to look at in the...

Friendly service at time of purchase but very untrustworthy. My son sold a car to them after leaving the service and that went well. However, we chose to use them two other times with poor results. My daughter bought her first car here and check engine light came on the day after. Brought it back next day and we believe it was simply cleared. Brakes were shot day one, and found out within a week that there was a massive leak in the air-conditioning system as well as a failing transmission. The car is shot. They attempted to sell one of our friends a car with major issues as well. I don't believe they properly check their used inventory. They clearly just push cats out the door. We shelled put over 5000 in repairs in the first 6 months without return phone calls or anything. Terrible experience. Would never do business with this group again. My daughter's now stuck with a car that massively underwater and not worth...

Vehicle went in shop on May 16th due to car accident.Was supposed to be a 3 day job As per insurance quote.I had to contact them a.few times a week to find out what was going on with my vehicle, Due to the fact that I was getting calls from rental car company Saying my car had expired, because it was taking more than the allotted time.

Finally after 3 weeks of them having my vehicle they repaired the damage that was done due to accident.But upon picking my vehicle up there was a new dent in the hood.They said they would fix But it would take another "5 hours." They informed me I could bring it back at my convenience, but is it really convenient that they put a dent in the hood when they were working on the rear end of my vehicle. So now when they have my vehicle for these said "5 hours" Are they going to give me a...