Genoa Custom Interiors — Local services in Clay Township

Initial install of both carpets was fine. Upstairs carpet had a run in it. This was a style of carpet that wasn't suppose to do that. Stopped in let them know and he said their carpet layer was on vacation well get a hold of ya by next Monday. Next Friday comes around and he says again he will call. This went on for 2 months until I finally got frustrated and the owner got an attitude with me when I mentioned calling the BBB on him and what was so difficult about a phone call and appointment to just look at the carpet to see what could or could not be done.

show up after 2 months of follow up calls every Friday to get an appointment to be told nothing they can do just leave it.

after this incident a close friend asked about them and I said that the installation is great, but I had bad experiences with the manager. When he got his carpet installed he was lucky he was home and asked about the padding and that it didn't seem like the right kind. They reassured him it was and had it stapled down and ready to put the carpet down. Long behold after he did some investigating it was in fact a cheaper padding that what he ordered. If he was not home they would have got away with it. Once called out they drove back and installed the right padded.

back to my experience. Calling them back recently I asked about the carpet in my basement being finished off. I know that the color batch might not be exact, but I wasn't too worried about that. He said he would call me back after he found my order. No problem. Calls me back and says that the carpet is no longer being manufactured and that he can't get it. They only make carpet for 2 years sometimes and this one is not available anymore. I then called back a couple hours later and asked for the style, color and manufacturer. I had a feeling something was up. He called me back and gave me the information. I called a few other stored and looked it up online with no issues. Both stored called back and said it was easily obtainable through Mohawk. At this point if I would have took his word for it I would have been looking at different way more expensive ways to finish off my basement. I Called them back and asked what the deal was and they said that it wasn't on their price list and that they have a competitors carpet they use instead now. He then said it was available. so i said lets order it and he then stated we don't want the job.

simply state that in the first place if you don't want to deal with me. As a small business you think keeping a good reputation with the community would be one of your key objective. Not these guys. I would 100% recommend any other business over Genoa...

Local store. Like to support local businesses when possible. Nice...

Local family owned business that...