Dollar General — Local services in Clay

Worst Dollar General I have been in . I went in 4 today looking for an item. Store # 4647, #21618, one I didnt buy anything so no store number then this one. It is tore up from the floor up. Shelves are empty so of it may be on the floor, in return carts or on freight carts waiting to be put out. But when you get to the front you will see why. One lady on the front but about 30 mins after I had been there 2 come in off there break or lunch. So this meant they felt they had enough coverage in the store to go on break at the same time leaving one person in the store. Then all tree up front. One could have started putting out returns or freight. I was on the self checkout and needed a void. The girl walk up and says to the other girl what am I helping with in place of asking me. The machine said customer needs assitance at the self checkouts she should have addressed me when she came up. I said I needed an item taken off . She finished and said there you go and walked off. No others words did...

So, I went into the store to quickly purchase some toiletries. You would not believe what I seen. I know all companies having a hard time hiring people. Though, it does not make any sense for a store to look in despair.

I felt like I jumped back in time to 2019 when COVID was around. Due to all the empty shelves I saw.

I believe I was fair with the (2) star rating. I did not take pictures of everything. Just by looking at my main uploads, one can notice the disorganized environment.

Below are my pros and cons

Pros:

Employees are welcoming and knowledgeable

Saving rewards

Multiple locations

Handicap accessible

Plenty of parking spaces

Cons:

Dusty

Mildew smell

Floors not clean

No variety of items

Isles crowded and clustered w/ items

Shelves not stocked properly

Behind the cash registers, it is a hoarding of items climbing up to...

This store is always filthy and always seems understaffed. Some employees are very friendly, others are anything but. I consistently find that they’re out of a specific product that I need, and a lot of times when I do spot the product I need... after hunting longer than I should... it’s on a high shelf and out of reach. One prime example is cat litter, why would they put heavy cat litter on a high shelf above the heads of customers. Seems a big hazard to me.

It’s also the only DG in the area that always has trashy handwritten notices all over the cashier area. Not sure why they’re the only store in the area that always has a “no cash back” sign up.

The last big issue is employee cell phone use. This has GOT to change! There is almost nothing more rude than cashiers who during transactions are texting and...