I ordered a cake for my friends birthday. Ordering the cake was fairly simple. The cake was very pricey but since there's no other place in Seattle that can make a custom cake in a short amount of time, it worked. I was happy how quick I was able to get the cake made and delivered. The cake was perfect and made the birthday girl super happy! The only problem was with delivery. I was told the cake would arrive between 2-5. So I made some arrangements and moved some things around to have someone ready to pick up the cake. Around 12pm I checked my phone at work and had 3 missed calls from this company about my cake being delivered early. So I left work early to get home In time to wait for the cake and after an hour of waiting the cake still wasn't there. I reached out and asked what was going on and they said they took the cake back and said it wouldn't be delivered for another hour. Well this was frustrating because this was a very busy day for me but luckily I was able to get the cake delivered to a different location last minute.
All in all besides the delivery frustration, the cake...
   Read moreI have to say a Fantastic place to do business with. I called 30 Bakery's looking for a skateboard cake. Most places did not make them. On my 29 call I finally got someone who would help me make it happen. They were awesome. This person is what customer service used to be once upon a time. Swamped with other calls and dealing with a lot he went out of his way to help me the process was easy. The Baker did a beyond fantastic job from the taste to the design. The delivery was easy and on time with a very friendly delivery person who took great care with the cake. They even follow up with me to ask if my son liked the cake. These guys are the best. You will not be disappointed. It was a little high in price but I was happy to pay it for the great job they did. Money is spent and made memories last a lifetime. My son will remember this cake . Young or older if you're kid is into skateboarding. This is a cake he or she will...
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The website announces in bold: phone line open 24/7 and can deliver in one hour. This is not a feat they can accomplish, especially since they didn’t answer most of my calls.They don’t advertise prices of their cakes, or even specific cakes, and charge an exorbitant amount for rush, despite being the service they advertise. The ordering process was a nightmare, including having to log into my bank’s website which is super sketchy. This alone took like 45 minutes. I realize that it was Memorial Day weekend, a busy time, but the cake was worked out to come on a time that was not the most convenient for us. The cake was also switched last minute and claimed to be an “upgrade.” The cake itself was actually quite good, but overall not a great experience. Save the trouble and go to a bakery in the area. They only have three racial options, which is not...
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