GameStop — Local services in Cleveland Heights

First off its good to know what you are getting, for trade-ins you're typically not getting a good value point blank period. They are looking to make a nice profit off your trade-ins DO NOT EVER TRY TO GET CASH. Heres an example of an experience I had, I bought a BRAND NEW game played it maybe 3 times brought it back in perfect condition no scratches finger prints etc got 22 dollars in store credit, I originally paid somewhere between 40-50 bucks. The game was later of course on sale repackaged like a new game for 40-50 bucks. If I had of tried to get cash it probably would have been like 17 dollars or something. Take advantage of their trade in specials only when you have games you're just not going to play anymore and/or its perhaps not a popular sought after game. Please be aware that if a old fan of blockbusters, hollywood video etc to save some cash take a look at GAMEFLY. You can try out games they're mailed to your house you mail em back etc its between 10-40 bucks depending on how many games you wanna try at a time. As far as Customer Service they will lie to you about a game to try to sell it to you it is their job after all so do your research prior to coming to the store you dont go...

A worker here refused to accept a return for a defective headset that was within their company return policy. At first he lied and said it had been longer than a month, then he said he couldn't return open items even though the return policy says "Opened new accessories can be returned of exchanged within 30 days", then he blatantly lied and said that they updated the return policy and the receipts don't reflect the new policy yet, and finally he tried saying his boss told him not to accept returns like that. Went to a different Gamestop and they had no idea why this store refused to accept the return. They also got a kick out of the "updated return policy" line. If you want something from Gamestop I'd go to the one in Willoughby. The employees are much nicer and won't unashamedly lie...

When I've been here before the staff have been professional and courteous, so I dont mark this against them

Online it says Opens at 9. Got here at 9:30 on a snow day and the store says open at 10. No biggie, stores don't always update their online hours, I'm not gonna be mad about that, so I decide to sit tight and wait because I dont want to drive in the snow.

It's now 10:45 and I've seen neither hide nor hair of someone even in the store, let alone opening the gate. I pre-ordered Smash Bros Ultimate here so I have to pick up my game at this location, per GameStop rules. This is ridiculous. Poor communication is one of my biggest peeves

UPDATE A single associate didn't call in to say they couldnt open. Not gon a blame...