Space Coast Area Transit - 321Transit — Local services in Cocoa

Dec. 2024: What is that HIDEOUS SHRIEK when the bus pulls up?! I have to struggle, if carrying something, to COVER MY EARS. WHY do they assault everyone?! Original: The main transfer point in Cocoa Beach, by Shepherd Park, is worse than a third world country. NO SHADE, HELL on earth. I stood in boiling 3:00-3:30 P.M. sun, along with a large crowd, and I'm sure that we suffered, even the next day, from that painful ordeal. Years ago, the evil manager (woman) at the bank, destroyed the life-saving SEAGRAPE tree, for spite. She HATED the people who took refuge from it. The only shade is from palms out in the median, IF someone crosses the road. There's two small glass "shelters"; GLASS!, in the deadly heat! I felt like a tortured prisoner. People were squeezing against the OUTSIDE of the glass, by the concrete garbage containers (which can't be moved); desperate for any bit of shade. Isn't this a poor impression of Cocoa Beach, for all visitors to see?! How is this CRUELTY possible, in the U.S.A., in 2023?! Also, I took bus 30 to the east end of Eau Gallie Cswy., where the thoughtless driver of bus 26 WOULDN'T DRIVE UP TO THE PLAINLY MARKED TRANSFER POINT, to pick us up, leaving us out in the miserable HEAT for an extra hour! There were dangerous bums at the beach, demanding money, cigarettes, drugs! We had to call for help, as a deranged man threatened us. This horrible driver should be fired. He made up his own rules/sicko games; wanted folks to walk way out to the highway, where there's NO BUS STOP sign! I hope one of those scum trash robs him, then he'll know what I went through. My 2022 review: Some of the bus rides are good. Mon. Dec. 5, I tried to take a bus to an important app't. I found out the hard way, that it's a huge problem traveling through Merritt Island, MONDAY MORNINGS, because of the disgusting food giveaway, (outdated "food"), on Magnolia St., one block s. of 520. I got to the Cocoa station before 8:20 a.m., and WAITED OVER ONE HOUR AND 20 MIN., for the #4. My stomach was in knots and I had to try not to scream! I gave up and had to go a different way, which means I couldn't keep the app't. All I could do was get my car back. The bus employees know about this delay; they told me THE BUS IS LATE because of a FOOD GIVEAWAY. WHY can't they send an extra bus?! #4 is a MAJOR CONNECTOR. I tried calling; endless recording. I guess folks were frantically calling to ask WHERE'S THE BUS! I went to the office. (Btw, I have a nice vehicle, and probably more $ than any of them). The two women employees seem to think the riders are poor and not worthy of respect. It had been 2 yrs. since I took a bus. Dec. 14: harrowing ordeal, started with MEAN BULLY woman bus driver who was late, going s. on U.S.1, Cocoa, bus #1, 5:50 p.m., DROVE RIGHT BY me + someone else, leaving us STRANDED, with darkness upon us! We were watching, we WAVED and walked INTO road a bit. (I was told that she probably wouldn't pick us up)! She's white, dark hair, eyeglasses, harsh face. EVIL/psychopath? This time I did scream. (I rode a LATER bus to Cocoa). I confronted her in Viera. She LIED; said that she "wasn't supposed to pick us up" (back in Cocoa). IF that was true, then why would she drive from Cocoa to Viera. Why wouldn't "her" bus have "out if service" on it. She picked the wrong person to do this to! This is her last day of doing that. She made all riders LATE to Viera; cost 50 minutes of pain/no bathroom, nothing open at that hour. Then, it took over an hour extra in Melb., as now on evening schedule. All because of this evil driver. Time on bus and wasting time standing in the dark, 4 hours. Time driving back in my beautiful car, 1 hour. There WERE two helpful...

Let me start by saying that the drivers are great and the schedule accuracy is impressive. The buses are clean, comfortable and a pleasure to ride on. Using SCAT saves me time, fuel and allows me the opportunity to do things on my way to places because I don't need to worry about driving. The reason for my less than perfect rating is because of the customer service. I ordered a 10 ride pass online and it very clearly states the passes should arrive within 5 business days which is reasonable. After the order is placed I even got an email letting me know who to contact if that expectation wasn't met. Fantastic! The passes didn't come in the expected time frame so I called on business day six. The gentleman I spoke to was apologetic and very pleasant stating he would ensure the pass would be mailed out that very day. Another 5 business days passed and I have yet to receive my passes. I only purchased a 10 ride pass because I expect to only need to ride the bus that many times. Well, today is day 8 and I have been paying cash to ride the bus while waiting on my pass. I thought I would call again to check and to see if there was any consideration that might be given for my situation. The lady that I spoke to didn't listen to me and I had to repeat my question for assistance. She stated that there wasn't anything that could done for me because the lack of passes within the time frame can't be attributed to anything they have done. I would expect a company like SCAT, who needs all the good publicity they can get because of the [erroneous] way most people consider public transportation, to have some sort of policy in place to try and maintain satisfaction and keep as many people riding as possible. That wasn't the case in...

I've been in Melbourne Florida Brevard County for 19 years. And I have ridden the buses. I was here way before Space Coast Area Transit was thought of. The bus company that had all the bus routes in Brevard County Florida was called RTA which stands for Rural Transit Authority. Back then they had seat belts on the buses and before the driver moved the coach I ended up having to put on my seatbelt. And I think the route somebody is talking about what's Route 27 or 28. And just to let you know it is against federal regulations and this includes smoking and vaping on any Space Coast Area Transit bus or trolley. And it is posted on the coach or bus above the driver's head . This is why the customer was put off the bus. And you all are talking about a bus r i d e, I rode on SEPTA bus li n e s in Philadelphia Pennsylvania. They're getting paid And I had to cross four lanes of traffic just to get to the bus stop and my sister was with me. And I Road Broward County Transit buses in Broward County. They are getting paid to take everybody around what they need to go they may have some issues but they're trying to work them out. Space Coast Area Transit does have an aging Fleet of buses, But a lot of them now are hybrid transit...