Something New Boutique — Local services in Colorado Springs

After a long and emotional roller coaster with the dress i was sold at something new i feel obligated to update my review.

I attended a sample cell back in November 24 for my September 25 wedding. I had never tried on a dress before and saw the sale online and thought I’d check it out. One of the employees called me to gather the details of my appointment. During that phone call I asked her if before I come to the sample sale if she would recommend doing a regular dress appointment. She told me that the sample sale is perfect for people who have never tried anything on and actively discouraged me from having a regular dress appointment at a different boutique in town.

I was beyond excited to come and try dresses on for the first time but when I got there, it was nothing like what I had imagined. It felt extremely rushed at one point, I asked my stylist if I could try on a different silhouette of dress because the only thing she had pulled for me were tighter fitting dresses and she told me no because she didn’t think I would like it. (my dream dress that i purchased at another boutique is a ballgown!) I put on a dress that had been my favorite thus far and as I’m standing there, they tell me that if I take it off, someone else is gonna take it from me and i will never be able to have that dress. I was not ready to say yes to this dress, but I wasn’t ready to let it go either. I felt very pressured to buy it ended up with something that was not for me. But wait it gets worse….

The past six months I’ve been trying to convince myself that this is my dress and once I get it altered with all of my accessories, I’ll love it. Well, I bring it into my alterations place (a very talented and highly recommended seamstress) she informed me that the dress that I purchased is about 4 sizes too big for me. And that tailoring it to fit me is gonna cost more than what I paid for the dress but I was so heart set on convincing myself that this was my dress that I paid for it. She is working so hard to make this dress work for me and it just is not. It was so big on me to begin with that it just does not look right no matter how hard she’s trying to fix it. After a lot of money and effort, she told me that she doesn’t think she can make it work and that they never should have sold me that dress that big. While at the bridal appointment, my mother and grandmother were asking lots of questions about getting the dress altered and what that would look like because everyone could see how big it was on me. Our stylist reassured us that it won’t be that much and it won’t be that hard it will be no problem to take it in. That was not the case.

I booked another dress appointment at a different boutique in town had a wonderful experience and found my dream dress. I told her about the situation with the dress I bought at something new and she had the very same opinion that they never should’ve sold me a fully beaded dress that was four sizes too big for me. All they want is a sale they do not care about the bride in the dress. And then they ask you to leave a 5 STAR review before you even walk out the door.

I would never recommend this place to anyone and i actively discourage any bride that I meet...

As a plus size bride, here was my experience at Something New Boutique. I really didn’t know where to start when it came to dress shopping. I saw a friend comment on a post in a Facebook group about the variety of styles and sizes SNB had to offer. I looked online quickly and wanted to call and get some info. The girl who answered was on it. She gave us the whole low down in a few minutes and that actually helped set the tone for the other calls & apts I was making that day. We were the first apt on a Monday and I was in awe walking up the stairs. The entire shop is beautiful. Aesthetically pleasing. Open concept. Cute. Clean. Classy. I just loved it. My crew and I were greeted immediately! My stylists (Lucia & Kelsey) came and talked to me about what I was looking for and got straight to picking out my first 6 dresses. The first one I tried on, I fell in love. I think I went in to try 6-8 more and ran over my apt time by 30+ mins. I did not feel rushed, pushed or pressured. I did however feel important, heard, beautiful and celebrated. I wanted to go check out more dresses at other places since this was my first of the day and let me just say, they set the bar high. The atmosphere. The music. My sweet stylists. The options of quality dresses. The size exclusivity’s, the array of options- it’s truly felt endless. After about 30 dresses tried on and 3 different shops I came back to SNB and I wanted to try my 2 top fav (even tho I knew was my fav was) to just make sure. Both stylists were right there helping me just like I had walked in the first time. This whole experience was amazing for me. And I’m so excited for my wedding day! I love all the photo opps and the celebration signing of the vintage dress afterwards. The only thing I would love to see added/ changed is offering merch in the same size of the dresses that is carried, not have tours or presentations with lots of people gathered around during other apts and complimentary cold water for the brides and guests. None of those are big deals but just a few small suggestions that I would like to add to my 5 star review! :) I highly recommend giving SNB a shot, and if you can def request Lucia and Kelsey!!! P.s. I didn’t know they had tux’s and my fiancé was on his way to bring us coffee. I asked if he could look and pick something out without an apt and he got him right in and mailed samples to our house....

I left my appointment feeling really sad and disappointed. What started out as a positive and exciting experience quickly turned into something that felt rushed, impersonal, and disheartening.

The stylist helping us arrived about 15 minutes late, which we were totally fine with—we weren’t in a rush and were just excited to be there. In the beginning, things felt great. We chatted about what I envisioned for my wedding dress, and I felt like she really understood my style and preferences. I trusted her.

She brought out five dresses with very different styles, which I appreciated—I wanted to explore different silhouettes to figure out what I liked. That part felt productive and helpful. After trying a few, I began to understand what I was drawn to and what didn’t work for me. She then went to find more dresses, but what she came back with were closer but just not what I was explaining.

From there, the tone of the appointment shifted. The stylist’s demeanor became noticeably less warm and more curt, both with me and with my mom. I had mentioned we’d be visiting other stores next weekend when my sister is in town, and from that point on, it felt like she mentally checked out. The level of attentiveness and care she showed in the beginning was gone. I started to feel like she was just trying to get through the rest of the appointment rather than help me find something I loved.

Toward the end, I asked to try a specific neckline and style, and she brought back dresses that were the exact opposite of what I had asked for. I was still trying to stay open and engaged, but when I put one of the final dresses on, the first thing she said as she opened the curtain was, “Okay, last one, Mom!” It felt abrupt, rushed, and like a signal that my time was up—even though we still had time left in the appointment.

The contrast between how the appointment started and how it ended was really jarring. I walked out feeling defeated and deeply misunderstood—on a day I had looked forward to for so long. This experience left me not wanting to return.

I understand that not every appointment ends in a sale, but every bride deserves to feel heard, supported, and respected—especially during such a meaningful and emotional moment. Unfortunately, that’s...