Paws on the Duck — Local services in Columbia

I really don't even want to give a one star, but I have to, so I can post a review. Do NOT bring your pet here! I have been coming for awhile and have had a few incidents with management. After yesterday's encounter with management, I am done!! One, my dog was attacked in playcare after entering through the gate and watched a staff member working, stand there and do nothing about it and watched it happen because they didn't know how to handle the situation and were not properly trained regarding gate agression, which caused the attack. My dog was NOT at fault. I had to break it up and then had to take my dog to the emergency vet to get stitches. Mind you, I have a gentle goldendoodle who is non-agressive and VERY socialable. This completely caused an inconvience of my work day due to their lack of competency. The staff here is neglectful. The staff sits at playcare on their phones and does nothing to interact with the dogs, then put your dog in a crate at "lunch time" to give the dogs "a break" at playcare, while I am paying good money to have my dog watched and not crated. Secondly, lack of communication with the pet owners even though they have your email and phone number. You might just show up and get letter handed to you for Matt or Lindsey and tell you your pet is not welcomed back for no reason except what THEY think violates apparently their protocol. Thirdly, I was charged randomly for visits because they can't keep their books straight. Overall, my experience with Paws on the Duck is not good. It maybe a convenient location, but I wouldn't recommend this place to anyone looking for a safe and caring environment to board or have playcare. Save yourself the stress and find a more reputable establishment that prioritizes the well being...

This was our first time leaving both our fur babies, so we were very very uneasy about how accommodating the staff would be. They calmed us by allowing my husband and I to tour their facility which was very clean and well kept. They also allowed our dogs to be right across from each other so they could see each other through the glass doors in case they got anxiety. The reason I didn’t give a 5 star rating, is because we were offered to pay extra for both our dogs to be bathed during their stay there and were told on the day of pick-up to be there between the time they opened and 12:00pm. They stayed there Thursday night-Monday morning and I showed up at 8:30am to pick them up Monday as instructed. Their staff stated that neither of my dogs had their baths (in the 4 days they were there) and they wouldn’t be ready to go until 2:00pm. I live 45 minutes away, so unfortunately it was not convenient for me to drive all the way back home, wait 5 1/2 hours just for both of them to be bathed, just to drive 45 minutes back. Other than this miscommunication, and the young girl at the front desk getting an attitude in front of me with other customers on the phone, it was a decent experience. I understand that it gets busy and things happen, but again, these are my babies and feeling that they were left on the back burner, doesn’t...

A little disappointed with this place. Looks nice on the outside but definitely disorganized. Wanted our dog bathed along with a daycare visit. Eventually an overnight boarding. Appointment set but for the wrong day. Had to change it which went fine. Got the email and text. When we arrived today to pick him up I called the number on the board and was told to go the green building. I did not see him in the yard so I asked if he got the bath. No he did not. He was not allowed to go into the yard until he was evaluated. I thought that’s what they were doing today. I was never informed there was a questionnaire until today. It wasn’t in my junk mail. I never got an explanation as to what the process was even after I asked. Essentially he was inside all day. So if you do go there you need to ask what the procedure is to get your dog into the yard outside because the evaluation process was not explained well at all. Most likely a training or...