Iron Pony Motorsports — Local services in Columbus

Iron Pony service department, The worst. I brought my motorcycle in to get serviced. I now have scratches on my bike and a USB port installed incorrectly. They also broke the throttle sensor and had to replace as well as lost half the lights I paid to be installed. I am back at Iron Pony because my bike will not move out of 1st gear. It has been there for six weeks, and we are continuing to get the runaround about when my bike will be finished. The service team keeps saying they are working with Can-Am to fix the bike. It took the service team and Can-Am a month to find out what was wrong with the bike. I called Iron Pony, asking them to check certain parts of the bike where the problem may be. They kept checking things on the bike that had nothing to do with the problem. My wife went to Iron Pony several times, and no one seems to be on the same page. I called the service director Tyler who informed me that my bike would be done by a specific date for my family trip. When that date came, the motorcycle was still entirely apart and no one called me to give me an update. Now here we are about six weeks in, and Iron Pony still has my motorcycle claiming that Can-Am forgot to ship a part. Yet we were told that all parts were in, and the tech was putting my bike together. When you call and speak to someone in service, they keep giving us the runaround, telling us that they are going beyond for us and putting other people’s bikes aside to fix ours. To my understanding, when the part comes in on a bike that has been sitting for over a month, that bike would need to be fixed first. When asked can they track the package, we were told they don’t get tracking numbers from Can-Am. So let me get this straight when I place an order on Can-Am I receive a tracking number, but when a dealership places an order, Can-Am doesn’t provide Iron Pony with one. When I ask can they call me back with an update, I am told that they will do their best to give me an update and never call. There are many issues with the service team. They have a vast communication problem and feel that they can keep you bike for months at a time without giving me an update. My wife and I have to call weekly for an update, hoping the bike is done. This is not good service in any way, shape, or form. They tell us one thing, and it is another. I want my bike fixed so I can come to pick it up and be done with this dealership. I would never give them a cent of my hard-earned money again. People don’t buy 20,000-dollar bikes to sit at a dealership all season. If they were working with Can-Am this entire time, they are also at fault for not communicating and having the right parts ship to the...

I wanted to give a higher review. I went in for a new ,23 Sportsman 850 listed in their website. Nobody approached me to help me and when I asked a sales rep for help he wanted to eat his lunch instead. Upon finally getting someone to help, I’m told this ‘23 model was pending. Ok, well I’m here with money in hand and will take the machine now. They wouldn’t do that. They did have a ‘24 with some mark downs that I settled on getting. They gave me a far deal on my trade and the rep began the process of the sale of the machine. I wanted to add on a front and rear bumper plus a winch for this machine. This was added to my overall bill, but was told they would have to be ordered and they would let me know when they were in. I was sent over to do my paperwork and pay for this ATV. I was a little shocked, however, that this machine was not fully cleaned up, detailed and completely topped off with gas prior to me taking possession. Six days later, I sent a text message into my rep asking when the bumpers and the winch would be available. I was told the winch was available for pick up. I was also told that one bumper had invoiced from Polaris and the other had not invoiced. I had no clue what this even meant. So I responded back and asked when can I pick up the front and rear bumper. The response I received was the rear bumper will be in sometime next week. If the front bumper does not invoice by the end of next week, it could be several months. What a disappointment this was. This should’ve been discussed at the time of purchase. I went in the following day to pick up my winch and discussed with the parts department about these bumpers. They gave me my winch and gave me the bad news of the front bumper would not be available till June. I told them that I would need a refund for the bumpers as June was too far out. they told me that they were unable to give me a refund because all parts specially ordered are nonrefundable and non-returnable. This did not fly with me. I was not told about the delay when purchasing, and I certainly wasn’t told I couldn’t cancel or return. They did end up giving me my money back for the two bumpers. The funny thing is is the identical bumpers from Polaris are available on Amazon. As a dealer they can’t get them, but I can order them right off Amazon. Partially because of how the machine was delivered to me upon purchase and because of how the whole extra parts problem arose I can only give...

I arrived on a Tuesday and selected a Motorcycle. I was introduced to a salesperson and a buyer's order was completed. I was facilitating my own financing. On Wednesday, my bank confirmed my approval/intent to Iron Pony. Iron Pony salesperson confirmed and a sold sign was placed on the motorcycle. Iron Pony conveyed that the motorcycle would be prepped/detailed and set an appointment for Saturday to complete the transaction. The appointment was scheduled at 1:30 and the salesperson made initial contact with the customer at 1:45. The salesperson requested the bank checks and at 2:00 I was sent to finance. At no time was the motorcycle presented to the customer. Once finance was completed it was time to deliver the motorcycle. The motorcycle had never been prepped/detailed and was still located on the showroom floor with a sold sign. The motorcycle looked as it did on Tuesday. It was dirty, dusty and covered in fingerprints. The customer questioned the salesperson. The salesperson who was trying to work another sale with a different customer gave little response. At 2:30 there had been minimal contact with the salesperson who continued to work other sales. The salesperson returned with a cleaning bottle and rag and the customer requested the sales manager. The sales manager made contact with the customer and was apologetic. The customer was informed his salesperson was now suddenly ill and possibly medical attention was needed. The sales manager detailed the motorcycle to present it for delivery. At 3:30, the motorcycle was presented for delivery and the sales manager worked at fulfilling the First Responder credit owed to the customer. The motorcycle contained a scratch in the fuel tank. The customer refused delivery at 4:00pm. The customer was informed that the checks delivered to pay for the motorcycle were in the safe and that no one had access. However, at 4:15 the checks had need returned to the customer and minimal apology given. The customer noticed that the salesperson that became ill was finishing a sale at closing.

We live in Mansfield, Ohio and made the commute on two different occasions. The lack of professionalism and customer appreciation was appalling. It was disheartening seeing the salesperson continue working sales at his committed 1:30 appointment to deliver a motorcycle. In addition the customer felt unwanted, a number and insignificant. This caused our beloved pet to be kenneled...