Pony Powersports — Local services in Columbus

My experience at the store was largely positive. I discovered a motorcycle online that I wanted and decided to visit the store to make the purchase. The sales staff were exceptional and very friendly, making the initial part of my visit smooth and enjoyable. They efficiently processed my loan application, but that's where the experience started to falter.

During the paperwork signing, Jake (the loan processor not the salesman, though I am unsure of his official title) assured me that making payments through Synchrony online would be straightforward once I received my account information. This sounded convenient, and I mentioned that I already had an Amazon card through Synchrony. Jake informed me that I could use the same website to make payments. However, when I received my first statement, I found that online payments were not an option. Instead, I was required to mail a check or make a payment over the phone, which incurs an additional fee. Moreover, they advised using overnight or express mail to send checks. I mailed my first check, which Synchrony claimed they never received, forcing me to pay by phone.

While I understand this is not Iron Pony's fault, it might be wise for them to reconsider their partnership with a company that appears to be outdated in their payment methods. Additionally, their loan processors should be more knowledgeable about the payment procedures of the banks they work with.

The second issue I encountered was not receiving my memorandum of title. I had to visit the title office, which had no record of the motorcycle. This required me to return on a different day with the VIN so they could look it up. Due to my work schedule, it took about two weeks before I could go back. During this time, my motorcycle's plates expired, preventing me from riding. When I finally returned to the title office, they discovered the motorcycle was registered under the wrong social security number.

In the end, while the sales team at Iron Pony is outstanding, the loan and administrative aspects of purchasing a motorcycle need significant...

I recently purchased a 2018 Ducati 959 Panigale Corse from Pony Powersports in April. The sales experience seemed to go very smoothly and all of my questions were answered however later I learned that I was mislead on service information that I specifically asked about. I was told that the break in service for this motorcycle was comparable to other brands such as Honda or Kawasaki etc. Even at the time I was skeptical of the price the salesman told me because I had read online through my own research that it was a bit higher, but nothing outrageous. When I went in for my first service I was verbally given a price that was approximately twice what the salesman said when I was in the process of purchasing the bike. This price was a little closer to the prices I read online but a little higher actually. That particular day the service department was having system issues and couldn't give me a print out of the quote. So I left my bike to get the service done and asked that they call me if anything changed from what we discussed. Later that day I got a call from the service department saying my bike was done and ready to pickup. I asked how much the service came to and now it was 2 times the price I was told earlier that day and I never was notified! I confronted the service manager when I went to pickup the bike and he gave me every excuse in the book, but would not adjust the price to the amount I was originally quoted by the service group that morning much less what the salesman told me previously. From the initial amount I was told to the amount I actually paid it had increased by nearly 400%. After buying a brand new Ducati I did not expect to be lied to over and over again just so they could make more money off of me. Beware if you ever get your bike serviced or purchase a bike from here. They will tell you anything you want to hear to make a sale, but they have no customer loyalty or service. I won't be returning for any future bike purchases or services. I'll be looking for another local dealership to take...

This place is amazing. My husband and I are new riders, and we have gotten all of our gear from here.

What I would say is to be careful who you let help you if you don't know about gear yet. A guy named Bill who sold me a jacket that was way too big for me, but he told me that's how it's supposed to fit. I came back the next day and exchanged it because after wearing it for a few hours at home it just wasn't sitting right. I ended up exchanging it for a jacket I chose, and I bumped into Bill again who told me the replacement jacket I chose was just as good in safety (skid resistance) as the first one. The tag also said it was skid resistant. However when I went to upgrade my armor today, I bumped into another guy named Blake who really cared and wasn't just trying to upsell me. He told me the jacket I chose will shred if I slide, so he helped me choose another one (same price) and also told me to stick with C1 armor rather than up-selling me to C2. When he saw the shoes I chose, he informed me that they would get ruined if I walked around in them too much, so I left them there. I told him I'd come back and return the jacket I have at home as well as look at another pair of shoes.

Blake is great. Adam in helmets is great. Everyone else I don't know, but I did feel like Bill was just trying to upsell me as much as possible to get the commission. He was most concerned about putting a sticker on my gear than fitting me with the right stuff. That's how I experienced it. So find the person who cares most about you...