Plush Nail Salon — Local services in Columbus

SUPER LENGTHY, BUT HONEST REVIEW!

I really wanted to like Plush Nail Salon, but they kept falling short. I went there are four separate occasions before I decided to stop giving them my money. I initially went there because I wanted to try out Nexgen on my nails. The price was great, so I decided to give them a try. The first time I went, a young lady named Mary did my nails. She did an excellent job! My nails lasted for about two weeks, and I probably could have gone for longer if I didn't care about how much they had grown out.

Anyways, I scheduled my second appointment with Jay. He was fantastic and did an excellent job! However, not even a week after getting my nails done, and entire nail completely came off. Keep in mind, I get the Nexgen overlay on top of my real nails, so that meant that somehow the Nexgen didn't adhere to my real nails. I just disregarded it as something that I may have done wrong, and accepted it as a loss.

My third time visiting Plush, I let Jay know what had happened to my nail, and he had let me know that it could have been from chemicals such as thing that I may clean the house with. I took a mental note of that, and made sure that I wore gloves whenever doing household chores to ensure that the same thing didn't happen with my nails again. During that visit, I got the Nexgen overlay on my natural nails for the third time. That visit took place on a Thursday, and by Sunday I had ANOTHER nail to come off, and by Tuesday morning a second one had come off and I had lifting on several of the other nails. I know for sure that I hadn't had my hands around anything that could have caused the lifting because I was on vacation for that weekend. Either way, if I am paying over $40 for a service, my nails shouldn't be messing up after less than a week.

I ended up calling Plush that same Tuesday that the second nail came off to let them know what happened, and how disappointed I was. I ended up speaking with Christina, the manager, and we she scheduled for me to come in on that following Thursday.

To make a long story short, I went in thinking that my nails would be repaired for free (or at a discount), but I was offered a free soak off and told that I would have to pay $38 to have them redone. This offer didn't seem fair to me especially considering that it hadn't even been five days before my nails started lifting. I also felt like the manager tried to blame to poor quality of my nails on me by saying sometimes Nexgen doesn't work for people and gel may be a better route. Or that maybe it was because I didn't get a manicure with the Nexgen polish. It was like she came up with every excuse as to why my nails came off and started lifting instead of trying to rectify the situation and make sure that I was satisfied as a paying customer.

I was then told that I could receive a credit to get my nails done another day. But this was only after I mentioned that I wanted to get my nails done for my wedding. Let's just say when I called the following week to inquire about my credit, there was nothing on my account. I even left a message and my number for the manager to call me back.

Just beware!

Ps. Since then, I have gotten Nexgen done at another salon with no signs of lifting or nails coming off. I got them done on September 20th at the other salon without a manicure. Which leaves me to believe the application at Plush wasn't done correctly, and it has nothing to do with my nails not agreeing with Nexgen or whether I had a...

Note: This salon is located in the same shop as City Cut Salon & Day Spa in the Kenny Center Mall.

Plush Nail Salon is not your average, run-of-the-mill, strip-mall nail salon. It is really something special.

Why? The owner, Christina, is a genuine, friendly person who actually cares about your nail health and your overall experience. She's not out simply to make a buck but to provide a luxurious and pampering experience. I went to get a pedicure with my mother-in-law, who had never had one before. Because of Christina's careful attention, gentle touch (even on very ticklish feet!), and meticulous care, my mother-in-law is a convert and plans to get a pedicure done regularly.

I asked for a French pedicure and Christina did a clean, accurate, pretty job -- all free hand! I asked her later if she did nail art and she said that she likes to do it all freehand because she loves to draw. She's very talented with a steady hand.

I came back for a manicure and again felt comfortable and welcome in the salon. I bite my nails and wanted to use the manicure to encourage myself to stop the biting. My nails are not in the prettiest of shape because of my nibbling. Christina was not judgmental and she didn't scold me for biting (I've had this happen in other nail salons and it's such a turn-off!). She was very friendly and gave me some tips to take better care of my nails so that I will finally quit this bad habit for good.

Christina makes her own exfoliating sugar scrub and it's heavenly! It smells wonderful and leaves your skin very soft and smooth. Even the next day, I was touching my calves and my hands because they felt so nice.

I was really impressed by my whole experience and plan to return to keep my nails healthy...

My nails chipped horribly within 48 hrs. of going to this salon. I had gone in on a TH evening for a special occasion on SAT afternoon and was very, very gentle with my nails at work (desk job) & at home until the weekend. Plain and simple, shouldn't happen, never before has happened to me, within 48 hrs. chipped, and 72 hrs. at least 4 nails were intensely chipped, and another half of the nail had fallen off. I didn't have time to go to the salon again -- I was not pleased. I noticed there was a lot of clear coat on my cuticles, also, sloppy. I had to wait for 1hr+ (ok, no biggie, it happens) & was up sold twice on product, once is ok, but right as I walked out the door? Struck me as a bit unprofessional.

To their credit, they did do a good job on my pedicure, so I gave them two stars. I was overdue for a pedi, as I was holding out for the special occasion and didn't want to do it twice. For paying $80 for the service, I was not satisfied w/ the level of service I received. This wasn't my normal go-to salon, which didn't work for me schedule wise. I will not be going back to Plush I'm afraid. I don't know if all their techs are like this or just the one I had, but I'm not paying to find out. I'll stick to my go-to salon instead which is more cost effective and does a better...