The Vibe Smoke Shop — Local services in Columbus

Completely unhappy with my experiences with the store!!

About 2 months ago I purchased a Drag X Pro. Right out of the box the tank did not "sit" into the Mod correctly. I immediately pointed out issue, and after a slight resistance they replaced the tank.

However now I can't get the Drag X to fire. I went back to store looking for ANY kind of help the problem (troubleshooting, replacement, etc). The employee looked the unit over for a couple minutes (if that) and basically accused me of leaving the unit on the charger over night. Said I could check with the manufacturer regarding warranty however gave ZERO advice on how to do just that!

I feel the employee/store has little to no knowledge of the product and ZERO empathy or sense of responsibility to help me. I was not expecting a replacement however I was expecting even a SHRED of customer service in trying to find an...

This is the only vape shop I go to in Columbus or even around Bartholomew. I have been to a lot of vape shops, but this one is my favorite. First off, they open at 7am. I work night shift, so that’s super convenient. They open early and close late, which is nice as well. Sometimes, I run in before work and they are still open. The staff are really friendly. They are very helpful and knowledgeable of the products they sell. They have the best vape selection. They have a huge variety of stuff. They have a customer program. After so many purchases, you get $$$ off your entire order. You get a punch card after your first purchase and it takes money off your order. They have free gift drawings all the time. They even have snacks and drinks! I love the environment. Their incense smell...

It's a nice store. I've shopped there 2 years, but I'm over it. 1-they quit carrying University brand. Big problem is they carry different things every week. Find something you like then cannot get it again. 2-purchased vaporizer. Been trying to get a coil for 2 months. Always, ". We will order one". Never do order it despite selling the exact same unit. You know, the ones sitting RIGHT THERE IN THE CASE! So, I fix problem by going 2 blocks away. Better prices, discounts, and...they ordered me a coil. Spent good money in that store...