Impact Audio & Accessories — Local services in Commerce Charter Township

First of all, I don’t like leaving bad reviews, especially when he has very good reviews on his website. I brought my 2020 Malibu RS to get four speakers. We talked about what he was going to install And I gave him a check (never pay until completion….my fault). I went home and looked at his website and it said buy two Sony speakers and get two free. The next day I showed the owner the deal and he said he couldn’t do anything Because I already paid for it. He then went on to say it was probably an old advertisement and he had to get it changed, but I said that’s totally unfair because you’re not honoring what’s on your website. They installed 4 speakers and an amplifier And my right speaker in the front of The car started making a popping sound two weeks After I got them installed. I chalked it up as getting screwed, But didn’t want to deal with him anymore and was out a little over $1000. He’s a very nice guy, but he always seems to be pushing a different type of speaker Because a young guy came in to get new speakers, and he was pushing Pioneer at the time. The young man said you were pushing Sony on me last time and now you’re pushing Pioneer speakers 2 weeks later, what’s going on? The owner seemed perplexed and said no, Pioneer are much better (even though he told the kid two weeks prior that Sony was the best option for him). Anyway, make sure you check his website for any deals before you Pay him and make sure that the wires are the exact caliber to fit the speakers. Like I said, I hate leaving bad reviews because I’d like to give everybody a chance But this was a little much and so I learned a lesson. By the way, how can he have 4.8/5 reviews of over 700 people when there’s not that many reviews on his website. I checked his website an hour ago and there were a ton of one star reviews, but he has to be monitoring his website in placing those one star reviews in one of his other email addresses. I just don’t want anybody to have a bad experience and Certainly do not pay him until the work is done To your satisfaction. He’s a fast talker and tries to be your friend within the first 10 seconds, but he always wants payment upfront and if something is wrong, he will deny it and will not give your money back. Again, I hate bashing people, but I hate sleazy...

Meeting Lee and his team will be the highlight of your day, seriously. I was looking for someone to install an old school CD player in my car as a Christmas gift and I stumbled upon Impact Audio. Not only did Lee call me back right away, but he didn’t judge me for wanting a CD player in my car ( turns out it’s not really possible anyway but that’s a story for another day 😀) and after our talk I decided on an upgraded speaker system. Lee not only got me in quickly but all the work was done exactly as he said it would be and on time.

The most notable part of my experience was this: when Lee was explaining the different choices and how equipment effects the sound quality, he invited me back to the shop to listen to the difference between things, and I was also able to see the shop area, super clean, efficient and professional. It was a totally impressive experience. I felt like I not only got expert advice but expert installation.

My entire experience at Impact Audio was amazing. When I picked up my car, technician Dakota explained how everything worked, why he reset my audio settings and how speakers perform at those settings. Dakota also encouraged me to return if anything was wrong, as they stood behind their work. I appreciated the information so much, as I purchased the system as a gift.

I absolutely recommend Impact Audio. How can you not love a guy and his team, who not only help you pick out the perfect Christmas gift, install it flawlessly, but also have the human touch. I didn’t feel like just another sale. Lee and his team couldn’t wait for my son to start his car and hear his new and improved sound system. Music is important and so is elevated sound. Lee and his team are the very best, honest and they care. I am so glad I invested my time and money with Impact Audio and I can’t imagine going...

So in the summer of 2018, I found Impact Audio after I already spoke with Mickey Shorr, CarTunes and Best Buy. I typically don't shop around after I make a decision, but I threw a $100 deposit down at Mickey Shorr and then found Impact Audio by doing a Google Search. All the reviews were stellar so I took my vette and made a trip down the road to meet Lee. That was a game changer!! Within moments I knew that I found "my guy". So knowing that I would lose my $100 over at Mickey Shorr, I left my vette with Lee (and the team) and was absolutely floored when I got it back. Above and beyond does not even come close to what Lee & Duey did, they revamped every element of the audio, rebuilding things so that the new speakers fit all the way down to scrutinizing over matching carpet on the sub woofer to the existing carpet within the cab. Great communication, great service and unbelievable results!!

So fast forward to spring of 2019 and now my Wrangler needs a new system and backup cam. The hookup was monumental! Lee is a man of his word and the IA team went back to work and nailed it! New radio, backup cam, remote start and window tints!! Lee is so passionate about what he does that he spent more than enough time going over everything with me just to ensure that I grasped the new system and then he dials in my EQ to make sure that it was to my liking!!

2 vehicles in and both times I was...