Camp Bow Wow Commerce Township — Local services in Commerce Charter Township

My dog Ginger was at this facility last Thursday for day care. I dropped her off at around 9:30am and picked her up around 3:30pm. Cathy the manager brought her out to me and when I lifted her into my car I felt her coat/fur and found she was coated with something sticky. It was all over her. Her coat was not like that when I dropped her off!

I came back in and asked Cathy what was all over Ginger's fur. I had Cathy feel her fur. Her response was "I don't know she must have gotten into something". Are you kidding me??!! I pay them almost $30 a day to supervise my dog and not let her get into anything!! What did she get in to?? Do I need to be worried that she is going to get sick from it?? Cathy checked with the employees that were supposed to be watching Ginger and was told that Ginger was rolling around in the play yard. Is the play area that dirty that it leaves the fur coated with disgusting sticky stuff?

Cathy told me that they could give her a bath, but it would take an hour. I declined since it was already 3:30pm and I had people coming to my house at 4pm which I was already going to be late for due to all the traffic in that area.

Quite honestly, I thought the employees were supposed to watch and interact with the dogs while they are there, but apparently not since if any of them had petted Ginger they would have felt the nasty stuff on her. And if they did pet her and didn't think that it would be a good idea to give her a bath so I didn't have to pick her up like that shame on them.

Regardless, it is unacceptable that I drop my dog off for daycare and had to bring her home with sticky who knows what all over her fur. I thought they ran a cleaner facility.

I sent the owners an email last Friday asking them to address what was on my dog, but they have not had the courtesy or professionalism to respond to my concerns.

Will not go...

Pros: Most of the staff is friendly. Scheduling is easy. They call you if your dog isn't eating and offer him/her peanut butter. They have a huge play space. It's located on a private road with plenty of parking.

Con: Something bad happens nearly every time I bring my dog here.

My dog has gotten kennel cough on multiple occasions. I understand that's a risk.

My dog had a cut on her nose. She didn't have to go to the vet. But none of the staff informed me about it or explained what happened.

Last time, I am not so sure I can be forgiving. Only hours after I dropped her off, I received a phone call stating that my dog had injured her paw while they were trimming her nails. But the phone call threw me off. "Hello, we just wanted to let you know that she was being restless and cut herself while we were trimming her nails." My dog cut herself, not the staff. My dog has had her nails trimmed several times at multiple locations. No one has ever cut her... and when I asked if I should be concerned and come pick her up to take her to the vet, she responded, "We will call you back if we can't get the bleeding under control" .... Very reassuring when I am hours away.

The cut was apparent, and she had a small limp. They didn't give her the bath because of the injury, but they still charged me for...

Our dog has stayed here several times but our last experience was the worst yet. He is not a dog that will eat his food when you put it down, he eats when he wants to eat. Every time our dog stays here he comes back having lost 5-7 lbs in a weeks time and he is only a 55 lb dog. After his last stay he came home having lost 7 lbs in 5 days. His first night home he was vomiting and then the next day he had bloody diarrhea. He spend 2 nights and 2 days at the emergency vet clinic suffering from severe dehydration and pancreatitis. When we called Camp Bow Wow they took zero responsibility and said that their logs showed he drank plenty of water and ate all of his meals. This is frightening and makes me question the integrity of the employees because he rarely eats all of his meals at home let alone when he is at the kennel. And he lost 7 lbs in 5 days?1? Needless to say after the way that Camp Bow Wow handled the situation and our $2500 vet bill we will not be returning to...