Michelle worked with me for several weeks prior to me taking delivery of my KW. Even posted an ad on their site for my truck which I was trying to sell using Marketplace and TT. Finally came the day to take delivery and was amazed how smooth things went. They have a notary on staff, their lender worked straight with my insurance agent, they even lent me their work truck to go down the street to get a money order for my down. Then her and Randy made sure I was comfortable with all the different controls and that I knew where everything was. Michele noticed a code flagging and said go see John and his guys at the shop about 10 minutes down the street. They fixed the code and even swapped it the stereo because the screen wouldn't illuminate making it impossible to pair my phone. Then when I hooked up to my trailer and found the air bags would not reinstate, they made sure the software was updated and swapped out my leveling valve with a new one, no questions asked. They ALSO uninstalled a power cable specific to my trailer and reinstalled it on my new KW. The service here from start to finish is nothing short of incredible. I recommend American Motors to anyone in the market for a used truck. "Used truck" is scary when you hear it but they only buy gently used trucks from original corporate owners so they are low mileage, with all the aftermarket upgrades such as sleeper windows, APU's and super singles. Really an amazing place with...
Read moreI have been checking trucks on their website our of Commerce City Colorado over the last year. As those of you know that are looking for trucks, they're pretty expensive these days. However, American motors appears to have Nice trucks at an affordable price.
The truck was located in Kansas City and they delivered it to Colorado for me. When the driver picked it up I guess there were a few concerns with the truck... air leaks, AC wasn't working couple things that were going on. Typical used truck problems, but They made the repairs without me even making the suggestionI know that seems to go without saying but Most of these dealerships out here won't fix anything and then they'll fight you to get it fixed once you go down the road. They also paid For an alignment because it had all new tires.
I worked with Michelle who is fantastic. She was extremely responsive, She had a great attitude and I felt like overall she was working for me.
I had no issues with the transaction it was completely seamless, it was easy, affordable And again Michelle had great customer service.
In addition when I completed everything with the deal they refunded some money back to me cut me a check per Michelle's request.... which is beyond anything I've ever seen so super happy about that as well.
I highly recommend American motors and I would...
Read moreBy far the best customer service you will get from any dealership out there. I would like to thank Randy "The Sheriff" for all the help he was in the process of us choosing a truck. They will all treat you like family and that is no joke. The day I purchased the truck I decided to take it on a load, it was a Friday. Long story short, I had some problems that night, the engine light turned on. I was thinking the worse, that I had signed a "sold as is" paper and I was screwed. I messaged Randy that night and he told me to bring it back and they would take a look at it first thing that Monday. It was a DPF problem and an oil sensor, which we should understand they are used equipment and even new trucks will have problems off the lot. They all were so kind on giving me updates and treating me like at home. I didn't have to worry about any kind of expense and the truck was done that same day. Since that day, almost 3 months already, I have not had ONE issue. I am in the process of buying another truck and I'm sure Randy "The Sheriff" will make that sale happen. Don't think twice...
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