Target — Local services in Contiguous United States

I went to Target today to check on the status of a drive up order that was placed on May 11,2024. As of today May 12,2024 my order was still processing. Usually drive up orders only take 2-4 hrs. I tried calling the store multiple times and no answer. I called and chatted the contact us number and was told to wait 48hrs to see what would happen. The women at the pickup center were helpful in trying to find my order and check the status of my order. They even called the help line and got no response. So they called a manager up to see what could be done for me. I was told by one of the department managers there I have to wait 48hrs to see where my order is or just repurchase the items and see if I can get a refund for the first order. I told them that was unacceptable for me to have to pay twice for an order with hopes of getting a refund. So after many calls by Faith on my behalf, I was then got told I could get a refund back in 24 hrs and replace my order. I then told them who has time to keep coming everyday for hopes of picking up an order. I said I would go get some items I need now and then think about the rest of my order. The associate then decided to call security to follow me through the store after I said I would pick up a few items that I needed. When I asked about her following me, the associate then decided to let me know that I was too agitated to shop and that security & the male associate would be following me while I was in the store and that I needed to calm down. I was not yelling at all and anyone who really knows me, knows I don't get angry often, but yet to him I was a threat. A man was in there vaping and that was ok but me, a black woman in a sun dress shopping was a problem. I told him to just let me shop since they refused to process my order and he then threatened me and told me that they would not leave me in the store as he raised his hands while talking to me. He refused to talk to me as an adult and just let me know nothing could be down and i needed to listen to him. I was on aisle W64, that had nothing to do with the item pick ups anymore. I had to call my husband in the store because I felt so threatened. The manager and the loss prevention person refused to let me shop without being on me. The loss prevention worker stayed by my basket the whole tume. Luckily a worker named Faith was there to vouch that the whole 30min she talked to me I was never upset and very understanding. After being followed for 10min. I just left the store and I will not be going back. I feel like if I was another race,I would not have been perceived as a threat and possibly even apologized to or had some accommodations made for my inconvenience but instead I was made to be the person with the problem and per the usual racist troupe the angry black woman. If you guys look at my shopping history, I come there often so why am I just now being a threat for not getting an order and then going to...

Had the pleasure of dealing with the "store manager", a younger heavy-set white woman who had an attitude problem from the start. I do not work in retail, so I can not comment from my own experience, but it is common sense how you should treat your customers. I purchased a product and was not satisfied with it. (Electronics) was told multiple times by the associate who sold me the product that I could bring it back, if I was not satisfied with it, as long as I had my receipt. Well, the next day I brought it back, with my receipt, and was told by customer service that they needed a manager's approval to return the item. After waiting 15 min. a manger appeared and told me they couldn't accept the item since I had opened it, I then told them the associate that sold me the item specifically told me that I could return the item as long as I had the receipt. The manager then questioned my integrity and asked me to show him the associate that told me this, so I spent another 15 min finding the associate that sold me the item, finally found him and he told the manager the EXACT same thing. Needless to say I was aggrivated by this point. and had spent over an hour in the store pleading my case with management and the manager finally gave me a customer complaint pamplet and told me to call the 1-800 number and take it up with them because she "had other things to do" and would not let me exchange the item for the one I wanted. Not a refund, just a store exchange. I usually spent $400+ a month at target on groceries and other items, but now I shop at Wal-mart. I also tell everyone I know about the incident and have pursuaded several of my family and close friends to stop shopping there because of my experience. So in all, I would say that a couple hundred dollar item ended up costing them over $10,000 a year all because of poor...

Tried to buy an item that was $4.49 today. It scanned for $107.99. Thought that issue would be quickly resolved with reason and a few clicks of a button. No. All it required was a second of research on your own company's app and a bit of common sense - and willingness to help a customer. But no, instead I was met with insistence that this item was actually 24 times it's actual price, not just an error in the system.

Imagine trying to buy a $5 loaf of white bread at a store, something you've purchased countless times from that same store, and the cashier tells you that loaf of bread is $100 and absolutely stands their ground that that it cannot be a mistake. And so does their manager. Even though they sell a huge case of bread for $100, this singular loaf of bread is $100. And then they make you feel silly for trying to explain why that's incorrect.

That was my experience today. Thanks Target, you fumbled this one hard. Teach your store level leadership to not be so dismissive and to try harder to resolve problems....