Best Buy — Local services in Denham Springs

Three stars but not because of the service I received from the auto tech, he was EXCELLENT! Along with that, while I waited for my install to be done, I was asked by multiple employees if I needed assistance as I wandered the store.

The loss of stars is because the process of scheduling was so ridiculous I can only guess it's that way because corporate WANTS to lose business for some reason.

Last week I logged into my Best Buy account and chose the Millerville location, I then purchased a dash cam installation (front & back cameras). After I purchased it, it then... eventually... sends an email for me to schedule a location and a time. The first problem is that their scheduling map has no locations listed anywhere in Southeastern Louisiana. None. A message is listed on the site that there doesn't seem to be a location in my area.

So why the hell should I be able to purchase a service that's not available!?! Especially from a company which prides itself on technology.

So I call the 800 number to get a refund. The automated service is slow, has few options and largely runs you around in circles. For a "technology" company, that's the second problem. It took me 10-15 minutes to finally get to a human (including holding in the queue) only for the call to get disconnected as she was working on my issue.

Second call, the rep recommends I try to call the local store. I tried to call the local store and I get the same automated system which has no option for "local store," "store management," "refund," nor anything else I needed.

I finally say "customer service representative" often enough that I get back into the queue. After waiting on hold only a few minutes I get a woman who recommends I talk to the auto-tech group, I agree and she transfers me to them.

I wish I could remember the name of the guy I spoke to, he was on point. ON. FREAKING. POINT! He explained that the map ha been problematic for a while (no excuse, corporate, no excuse) and that he KNOWS Millerville has an auto bay. He then gives me a list of times available so I pick 10:45am on Sunday (today).

The next day I receive a call from the local auto bay tech and we confirmed time and date and he explained the process. He was nice and very professional.

Today I get there a little early so I went around to the front to let the tech know and... the store isn't opened yet. The store doesn't open until 11am. In what world does allowing the scheduling of a service before the store opens make sense? I went back around the building to my vehicle and as I was once again trying to figure out some way to defeat the impossible wall of Best Buy's automated operator so I could speak to someone in the store, the tech opened the bay (right on time, God bless him).

The process of purchasing a service is bass-ackwards. If the customer chooses a service from the website, they should then have to choose a location before they check out (whether before it goes into their cart or just before they check out), then pick from an available time (the scheduling would not be fully applied until checkout is complete). Buying the service and then sending AN EMAIL with a link to schedule after the fact is a cumbersome waste of time, especially since the map apparently isn't being updated.

So while the service and interactions with the actual local employees was friendly and professional, dealing with those aspects beyond the local store's control was an astonishingly poor experience. If not for those instances, this would have been a...

TLDR: Very unprofessional management who goes against the information provided to customer from corporate. Only resolved because of my $200 yearly subscription.

Went to exchange a laptop for a soundbar of which a sale just ended so was using a price match with Walmart. The manager Z refused to do the price match despite the item being shipped and sold through Walmart. Asked to speak to his manager was told "he's busy" and Z just walked away to help someone else without saying anything. We then found the GM Bruce ourself and was told the price match would be no issue, however he would not give us the best buy gift card that was included with the purchase as stated on the app and in store on the price tag. I am close friends with a bestbuy employee of multiple years who tells me they've never heard of that and assures us there should be no issue and I even started to read the besbuy price match policy word for word incase we are in error. Went back and forth for a bit and he just told us to call corporate. So called corporate the same night, within 15 minutes of being on the phone with them they said the price match with the included item would be no issue and offered to place the order over the phone. Due to other circumstances I was unable to place it over the phone so I asked them to make a note okaying the purchase with a case number and I would return to the store the following day. When we arrived at the store The District manager(unknown name) was there and immediately knew why we were there and again was refusing us. When we told him we spoke to the corporate number provided by Bruce and gave him the case number and basically told me I was given wrong information and he also would not give us the included item. As I'm on the phone calling corporate again in store DM suddenly remembers I'm a Total tech member and says oh wait we can do it no problem as the soundbar was on sale again (for less than what i was trying to pricematch for) unknowingly to us the entire time. Had we been wrong I would have accepted the situation but after reading policy and talking to the corporate number provided by Bruce and then still being refused is ridiculous. Especially as a total tech member who's spent thousands just in the last couple months from bestbuy. We were traveling so thankfully my local bestbuy is not this awful. This experience was so terrible that this will be the first and last review on my account until another establishment...

Ignored when I walked into the store three people standing at the greeting desk they were all chit chatting and chatting on their phones then when I got to the computer Department I was ready to buy a PC but I had questions so I waited for about 15 minutes no one came so I went over to a guy who was watching some people that were applying for a job on the computer and I said could you help me with the computer or could you call someone and he says well I need to help you because I work over there but you've got to be quick quick quick and I said no I can't be quick quick quick because I've purchased two others from you that I hate and I bought them quick quick quick so please just page someone for me that can spend more time with me and he said there is no one I'll just have to answer question what is it quick and I said I'm not going to go quick and so he said, what is it, and I started pointing to the issues that I had.... just one word answers came from him ....and then finally he told me well don't buy that one but this one so I said okay I'll buy that one and he went to the back to get it and didn't have it then he says buy this one and I said we're just a minute ago you said do not buy that one and he responds, well that was before I knew that we didn't have the other one that's better!!! so he went to check me out and he asked me if I wanted to use my Best Buy bonus points and I said no thank you and he sat there and just tapped his fingers like he was waiting for me and I said is there something I need to do and you need to answer my question and I said I've already answered your question I don't want to use my points....he said I didn't hear you!!! so therefore he kept tapping on the glass very hard and I had to fill out my email and I asked him to please stop taping because it was making it difficult for me to finish my typing and he laughed and continued to do it and. AGAIN I asked him nicely please stop tapping on the counter I was having a hard enough time with that tiny keyboard to tap in my email address and again he laughed then we finish and he handed me my receipt and my computer and did not say thank you or nothing so before I left I spoke with the manager and he said he had problems in the past with this young man who is very rude to a 60 year old man but he was take care of it and apologize so it was not a...