Walgreens — Local services in Contiguous United States

I moved to dinwiddie months ago and the pharmacy has always been a little off with their customer service skills. The male pharmacist was completely rude when inquiring about my mothers prescription who is 75 years old and just short answered me then he realized he was being rude, I guess, and pretended to be nice. That's just one instance. There also is an older lady with glasses and short brown hair who pretends to be nice and is extremely just rude and can't fake being nice even being paid for it. She's unhelpful and makes it very clear she doesn't want to be there. They put wrong dates on prescriptions and confuse those who take the medicine in thinking their pick up date is one day but it's a totally different day. I get my medicine filled every 30 days. My bottle says June 27 but couldn't fill it til the 30. Why would you fill it the 27 if it can't be filled until the 30. Very confusing. They also refused me on my out of state drivers license when taken every time before this certain day. The older pharmacist man obviously was upset at me personally because I had called and was out of my medicine because they put the wrong date on my bottle and I guess they assume I just over take my medicine when In fact they can't put a correct date on the bottle to begin with. So I had to ask my friend to pick it up for me and They asked her what my middle name was. My friend said no one else was asked their middle name. They also had a cashier who works in the front working in the pharmacy and he had told me I couldn't get my medicine because it wasn't 30 days. It was 30 days and he was wrong so I had 4 calls that day to finally end the conversation just to be told I am right and I can count to 30. I have seen a teenager working and as well a child who probably isn't even 10 years old behind there working with medications. Its a mess so much so I got Rite Aid to transfer my medicine to them who they called me to tell me they got hung up on 4 times and was told to call back so not only did Rite Aid call me to tell me that but to mainly tell me my medicine wouldn't be ready as she thought. THAT'S BECAUSE SHE CARED AND IS DOING HER JOB. I will never go to Walgreens ever ever ever again. They need customer service classes and if they can't work with people find a different job. What they're doing isn't working for them. Only thing keeping them afloat is the most wonderful woman there who I do not remember her name but she works drive thru and is a beautiful sweet soul who was always friendly. She I will miss and everyone there needs to learn from her. But you can't fake genuine care and she just was blessed with that from the Lord. I wish I could remember her name but she has dark hair and dark skin. Wonderful woman. Only one who helps. Period. They do not care about their clients. They forget who employs them. The people who need prescriptions filled. They aren't there for anyone else. Get it together and hire new people before no one goes there anymore and it's not a good look having children doing adult work without pay just because y'all grownups can't work like you're supposed to. What if they got into the medicine and got really sick or something horrible. Didn't know Walgreens let children work in a pharmacy. It was thanksgiving or Christmas eve. I'm sure they'll do it again every year. Seems like a norm there. Go to rite aid or any other...

This used to be the best place for customer service not the people but the processes are TERRIBLE! Prescriptions are never available, I have gone to another local pharmacy (not near this one for my meds I really need) and was told I can call around other Walgreen to see if they have it. The last I checked I thought the pharmacist or pharmacy tech does that at least within their own chain! Also one prescription popped up on this handy app saying it was ready, I paid for it. Then I see the medicine was cancelled!!!??!! So I call and was told it was not available (so the app is a joke?) and I have to wait until my money in the bank says complete before I call back again to request my money refunded back to my bank!

Oh I have another- had a medication refill for 90 days I only received 82 days note I understand why if they run out of meds and will either credit the rest or tell you. Fortunately I have a strong medical background and noted that this is a physician’s order the order says 90 days so if one cannot fill the order the patient needs to be informed just not a laced into the bag with no explanation. When I asked no one could understand why and why the pharmacist placed no note so that med will be taken to that other pharmacy as well.

If you do not have a clinical background one must really be aware of things such as this and...

Brought my mom to get her first dose of the COVID vaccine and they turned her away for not having her Medicare card. She told them she’s been waiting for her cards but she’s been going to them for years and her information would be in the system. The pharmacy tech (I believe her name was Angela) was incredibly rude and said “I need your physical card to get your new numbers to run it through the system.” My mom explained to her that she had no idea there were new numbers but she was waiting on her cards. The pharmacy tech continued to rudely tell her she couldn’t do it and to “come back with a mask and a Medicare card.” Obviously we left and she called another Walgreens closer to her home (would’ve gone there but they didn’t have enough shots) and it took the pharmacy tech there less than five minutes to look up her new Medicare numbers and add them to her profile. Now, if she could do it, why couldn’t the pharmacy tech there do it? And why did she have to be so rude about it? Needless to say, we both walked away angry. I can’t believe they would turn away someone trying to get the COVID vaccine, especially with you know, a global pandemic and all. We scheduled an appointment at the other location for tomorrow, THEY were wonderful and very accommodating(Walgreens on South Crater Road.) Will never go back here again,...