Pershing Oaks Animal Hospital — Local services in Conway

I am not someone who writes bad reviews—in fact, this is my very first one. My family and I have been bringing our dog to this office since 2008, and the veterinarians themselves have always been wonderful. Unfortunately, what happened during the loss of my 17-year-old dog was a mistake that I cannot move past.

My dog had a series of seizures one late night and we had to make the painful decision to euthanize him the following morning. It was an incredibly hard and unexpected loss. At that time, I was given the option of ashes or a paw print mold. I chose the paw print mold because it felt like something I could keep at home and hold onto, and I found comfort in that decision. I had looked into kits to do so at home but since this was an unexpected loss, I found peace in knowing the cremation facility offered this.

A week later, after hearing nothing, I called to ask about when I could pick it up. I was told it should be ready, but the next morning I got a call saying that the front desk technician had never sent my request to the cremation facility. This meant my dog was gone, and I now had neither the ashes nor the paw print mold. I was devastated—completely heartbroken that such an important detail was overlooked after 17 years of loyalty to this clinic.

I was refunded about $40 for the paw print, but not the rest of the cost (around $300). No refund could ever fix the pain of losing the only keepsake I had left of my dog, but refunding just a fraction rather than the total amount felt dismissive, as if the gravity of the mistake wasn’t acknowledged.

Afterward, I read other reviews and found I wasn’t the only one who had experienced mistakes in this area, which makes me even more concerned. Losing a pet is one of the hardest experiences, and families deserve to know their wishes for memorials will be handled with the utmost care. Mistakes may happen, but when they do, more empathy, accountability, and attention to detail are needed. Not a "sorry, we have issued only a $40 refund". Sadly, if you are in a position to put down your pet, be persistent on making sure they send in your...

I started going to Pershing Oaks in 1990. I have always had no less than 6 kitties at a time and up to 9 at one time. Always happy and satisfied. I then got a mobile vet since it was easier on me and my babies. Just recently I went back to Pershing Oaks. The doctors there are wonderful. They are thorough and have been there for a long time. My Dusty, a 14 year old Persian had several issues the last four months. Kidneys for awhile, losing his sight in the last four months losing weight etc...He went to sleep 3 weeks ago this coming Monday. Just today I found out he has been laying in the back deceased for the last 3 weeks. According to the clinic staff, it was a misunderstanding. I call it incompetence. I am even more heartbroken and livid to say the least. I spoke to Kaylin who apologized for the entire clinic on "missing" this. Into our conversation I felt she was blowing me off and I asked her not to. Alex who has been there a long time is the one I blame. She wanted my husband to pick out an urn and when she left the exam room another assistant came in and my husband showed her the one we wanted with just the name Dusty. Apparently she did not communicate with Alex and for 3 weeks they were waiting to hear from us on what urn we wanted. I told Kaylin you would think seeing Dusty laying there for so long someone would have called to follow up. But no. Not a word. We had to call today to hear this devastating news. I will not forgive them or Alex and the other girl for this. I don't want either of them to ever touch another one of my animals. This might give a bad mark on the clinic but they should be called out. I love the doctors there. It will take awhile for me to deal with my anger and hurt, and I will not be returning...

My pets are like my babies, so I can be a little picky when it comes to vets. I want them to have a good experience and also get great care!

I was very happy after my first visit to Pershing Oaks with my kitty, Fantine. They had a lot of little touches that really add up to make the experience great:

The waiting area for cats and dogs are on separate sides. This is great not only for my cat, but for when I bring my dog who would be wanting to meet the cats and not understand that they don’t want to meet him. In the cat waiting area they have Feliway-infused towels to place over your carrier and hopefully make them feel calmer.

In the exam room they were playing calming music and have calming diffuser plugs. They also had a box of toys in the corner for the pups, and a whole bunch of different treats for both dogs and cats. In the cat exam room they were playing cat tv with videos of birds and squirrels.

While they were examining my kitty and giving her vaccines, they put Churu on a lickable mat and she was content as could be. I don’t even think she realized she was being examined!

Dr. Rowley and the tech were both very patient with her. They even got down on her level to coax her out. They were super thorough and answered all of my questions. I would definitely recommend bringing your fur babies here because you can tell they...