I’ve had hundreds of massages due to a health condition but this was the first time that a massage therapist didn’t account for the time properly and finished my left arm then said, “that’s the time. Do you want to continue?” without finishing the right or bringing the massage to a closure. This was after the therapist told me that she’s been working as a massage therapist for 15 years. In my experiences, globally, with massages: there’s a beginning where they warm up and assess the requested area (e.g., shoulders, neck); detail massage requested area; then finish the session with a calming or energy swipe from the area). I’m questioning why she started the left arm knowing the time instead of bringing the session to a proper closure instead of leaving me, the client, with the choice of buying more time or having one arm done. Throughout, I thought I’d recommend this place for someone looking for a gentle massage but not for someone needing more pressure. — It also started unlike any other. The table was warm which has been a practice around the globe and a nice practice in the industry. However, I informed the therapist that it was extra warm (this was the first time in my life that I’ve said that - I love heat) to the point that it was challenging to breathe. Perhaps I was having a tough day - I’m not sure why I had that reaction but I spoke up. She turned off the table heat but then proceeded to put the sheet over my head. I again said, “I need air.” Knowing that I already expressed that I was overheated, at the beginning of the massage, she then put hot towels on my back. I mentioned the concern again about being too warm but she said that was the way to warm up the back. Again, I’ve had hundreds of massages and this is not the only way to warm up the back. In my experiences, hot towels are not used at the beginning on my back. I’m open to new experiences. But I’m left dumbfounded. The office and the area was clean and quiet, and the therapist was calm and nice… but maybe I had my expectation set too high based on the reviews and past experiences.
P.S. The business texted me a few weeks later because of this review and informed me that they provided a refund. Based on their message, I recognize this is not the way they expect to operate. I respect their outreach. I did not request a refund. I’m not seeking reimbursement. I tipped the therapist. I just recommend other clients to speak up when appointments go well or don’t go well, and I recommend that therapists are mindful of each client’s concerns, time and...
Read moreI have been going to Therapeutic Massage and Bodywork for a month now. The office is very clean and welcoming. The staff is friendly and they communicate great when scheduling appointments. I have been working with Sandy and she is excellent. She makes sure to ask every time before the session, what areas need to be worked on. She constantly tells me what she is going to do before she does it; there are no surprises. I have worked in law enforcement for 14 plus years and during that time, I have had many back and shoulder injuries. I have been to multiple chiropractors and masseuses, and this place is by far the best. The professionalism and knowledge that Sandy shows is phenomenal. I highly recommend Therapeutic Massage and Bodywork if you are looking...
Read moreSandy was beyond my expectations from her positive reviews. The studio was very nice, the bed was warmed up and the hot towels were an unexpected treat. I’m not sure how she did it but she used exactly the right pressure to attend to my lower back balanced by soft enough to make me feeling totally relaxed, but that’s why she gets so many positive reviews. I could have taken a nap right after I was so relexed (thought about passing out in the car, but had to drive home 🙁. I tried the CBD oil too which I think really does make a difference and you should try it. I am most definitely going to book another appointment and you should not hesitate if you are looking for someone who truly cares about her clients, as many others...
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