Taco Bell — Restaurant in Orlando

If I could rate this place -5 star, I would. I placed a mobile order to have it picked up via drive thru (which is an option on the app mind you), pulled up to get the order, the MANAGER really says “you have to come inside to get your food im way too backed up with uber eats and mobile orders, also your food isn’t even ready yet”…. um? excuse me? I park to wait until it says ready on the app because my whole point was to pick up via drive thru. I wait a few minutes til it says my food is ready on the app & I go back around the drive thru. Not only was this manager extremely rude and had lots of attitude, he tried to tell ME what to do, and that’s where he crossed the line. He said & I quote “NEXT TIME YALL GONNA HAVE TO COME INSIDE OR ELSE AFTER 6 MINUTES WE THROWIN AWAY THE FOOD”, who is he to tell me what to do & how to get my food? Maybe if he asked nicely I wouldn’t have had a problem but the attitude was there from the jump. I proceed to tell him that on the app it says for me to pull up to the drive thru window and let it be known that my order is ready. He continues to try to justify his actions by saying “You should of just came inside it was ready for you to get picked up idk why you keep coming to the drive thru”, I mentioned again that I did not order for pickup inside I ordered for DRIVE THRU PICK UP and not only that, the first time I went around he mentioned my food wasn’t even ready? Makes no sense.I don’t care if you have backed up orders that’s not the customers fault nor problem & you can’t tell people what to do. I hope whoever is the owner of this taco bell fires this manager ( I didn’t get a name but all I know is that he is an African American & male) because clearly he has no empathy for people and is straight up RUDE. No customer...

ZERO stars horrible experience! They were not busy at all we were the only car in drive thru. I had two children to order for including my autistic son, and we are not familiar with the menu. A girl asked to take our order and I asked for a moment to look at the menu. Immediately a man’s voice asked us again to order. I said please give me a moment. Then the girl again asked me to order and then again the man. In a matter of 30 seconds of my kids trying to look at the menu they asked us at least 6 times to order. Each time I said please give us a moment. I ordered (as the man rushed me) two items and pulled up to the window. I was very frustrated as I’d never been so pushed to order in my life! Especially given we were the only car in line and it was not a busy time! I pull to the window and the girl opens the window. I immediately hear the man who’d been rushing us to order say, “you’ve got to be forceful make them order otherwise they sit out there all night. Be nice but force them to order quick don’t let them just look “ I think from there look on my face she knew I heard. She smiled and half way shrugged her shoulders and laughed. I shook my head and said no thanks we will take our business elsewhere. Disgusting rude customer service and he was the manager on duty!!!!! We pulled next door to Checkers and got amazing kind service. We will never again go to...

Stopped here around 2:45 pm. It was not busy and there was only 1 car ahead of me in the drive thru. Ordered a #2 (3 soft shell supreme tacos). Got the order super fast but it was hard shells instead of soft. Pulled around and parked to go inside to get the ordered corrected. Stood at the front for at least 3 minutes while the lady helping at the drive thru saw me but didn't acknowledge I was there. She came over and I explained that I was given the wrong items in the order. She had the young man in the back remake the tacos. When he handed me the bag, he gave me a really nasty look. I left and then realized that the tacos were not supreme like what I paid for. Every single time I come to this location it's always something... system is down and they can't take orders, out of basic items like steak or beef, the order being completely wrong or at the very least, the order is missing items. One time I had to wait in the parking lot for 45 minutes to get our order that I placed online before their system "went down". This location is the absolute worst Taco Bell I've ever visited. I make sure to tell our family to avoid this particular location because it is nothing but a headache. I rarely review on any food establishments but after having issues EVERY SINGLE TIME I stop here, I figured I'd at least...