Metro by T-Mobile — Local services in Cornelius

I had one problem, I was in a hurry and emmanuel did awesome helping me and getting everything done right while he got me out as fast as he could. My problem was the phone wasnt charged (rarely happens, wasn't his fault and not an issue for me) so when I got back with my phone and it charged a while, I tried to update my phone how I liked it and it was all in spanish (I speak very little from classes I had in school) so I almost had a break down since I was lucky enough to have my boyfriend fix it for me. I called to mention what happened just so it didn't happen to anyone else, hopefully, but overall I was very happy with my customer service and they prices...

These people are thieves. They are charging people 50 dollars to get account numbers or PIN numbers. Or port out pins. Something needs to be done about this we have heard this for far too long from way too many customers. All the employees that have been there for the last year should be fired and reported to never work anywhere like this again. They do it mostly to the Hispanic community. Wich is also a hate crime. I will be calling the police to report this. Count your days metro employees. You will pay for everything you’ve been...

I went into the store because I was having issues with my husband's account. The young guy who was supposed to be helpful was rude, unhelpful and told me my issues weren't his problem. My issues are still not fixed and it's likely I will disconnect service completely with Metro due to bad customer service and being hung up on multiple times. Zero accountability and zero...