Our experience was quite awkward. We arrived for our couples massage (I was clear when I made the appointment the day prior it was for a 60 min couples massage with hot stone treatment, which I had a Groupon for). We were shown to a "room" that was adjacent to two other "rooms" with only curtains between them. Our room did not have a door (curtains only) and the walls did not extend to the ceiling. We could hear the traffic passing by outside because the front door was open, the door chime every time someone entered and could also hear someone either on a speaker phone or watching a show. Not a relaxing environment whatsoever. The massage "tables" were very low to the ground and there was no sheet to cover up with, only a blanket. Not at all what we were used to. We were told it would be 10 minutes until the therapists would come in so we undressed and covered ourselves with the blankets. After 15 minutes or so someone came in and asked what kind of massages we were there for and she appeared to be surprised that we had undressed and laid on the "tables." I told her "full body couples massages" and she told us she was going to have us change rooms but first she had to clean it. We realized this could take several minutes so we got dressed and walked out into the front waiting area. We didn't know where the other room was so we didn't really know what else to do. We were asked why we did that and I told her because we thought we had to wait for the room to be cleaned. She said it was done and showed us to the room, which was much more like we expected and offered privacy (full walls and a door). I had requested two female therapists the day prior so when a male walked in, I reminded the woman I had requested two females. She said her other therapists were busy because someone came late to their appointment. We decided to proceed with the appointment anyway. The massages were fine - not like the traditional Swedish or deep tissue we had experienced at other places but we were open to trying something new. The therapists actually climb onto the tables and even stand on your body while holding bars mounted to the ceiling. They also do not follow the same modesty standards as other more traditional spas I have been to. I didn't feel uncomfortable or that they were being unprofessional during my massage but beware if this is your first time; you may be in for some surprises! My husband's therapist left the room once, possibly twice during his massage to take care of business in the lobby I assume. She didn't say anything, she just left. When it was time to check out, I reminded them I had a Groupon and the woman helping us had to ask for assistance as she did not know how to ring us out. It took them several minutes to figure it out. My husband said he'd be willing to return but I probably would not as they did not seem to listen when I made the appointment or when we got there and were unorganized on...
   Read moreDonât go here-unless you have time to waste and/or someone gave you a certificate. I went for a massage yesterdayâhad to pay the entire price upfront (usually a red flag). The massage was alright when I was on my stomachâbut she kept putting her whole body weight and I had to tell her to please do medium and not hard pressure. When I flipped over on my backâit was a very halfhearted attempt. She pretty much was just rubbing lotion on me and looking at the clock. It was so uncomfortable and Iâve had plenty of massagesâso I know when something feels off or wrong about this place (the standard just wasnât there). It came time to tip and 2 women surrounded me like vultures. They kept repeating, âwhat you going to tip? What you going to tip?â. Normally if itâs a really great massage, I tip 20%, perhaps a little more at times. But it was $75 upfront (red flag đ©), the massage was seriously one of the worst massages Iâve had in a decade, and I didnât like that they both (my masseuse and perhaps the manager) were giving off this really greedy vibe and repeatedly asking, what I was going to tip. It felt like peer pressure and a guilt trip. But if it was really good, I would have tipped her $15-$20. But it was okay when she rubbed my back and really bad (when I flipped over). I did what I thought was right; what I felt comfortable tippingâ without hating myself later for going against what my gut was screaming at me to do đ±. I said I will tip her $10. I was going off of my original $15-$20 tip ideal. Honestly, it felt more than fairâI tipped half for getting half the effort. You should tip, because someone did their job. I wonât reward an unsatisfactory outcome. Then you may do that same thing to another customer. My masseuse said in an angry tone something in an Asian language under her breath after I said $10 tip and stormed off. I told the manager-like lady I was going to get cashâeven though she was actively pointing to an ATM in their establishment and I told her she seemed angry about the $10, and I left. I was implying, sheâs being ungrateful and rude about that. Long story long, I gave her no tip $0 after that. That was extremely unprofessional. The adult woman threw a tantrum because she felt she deserved more vs. inquiring what she could improve on. She seemed a bit surprised, spoiled, and entitled. Just an FYI, I donât remember the last time I gave a $0 tip, thatâs how upsetting this was. I was so tense after my time there, I genuinely was calling a couple of my friends to warn them about this place. Do NOT go hereâsomething is really off about this place and there was a security monitor in my roomâIâve NEVER had that in a massage room. Ever. Something felt really uncomfortable and shady about this place. The energy is off.
Update: Thereâs another review I saw on here. âThese good reviews have got to be fake!â I agree with that statement. I was thinking the...
   Read moreMy daughter and I both had been working long days and decided to treat ourselves. We each booked an appointment and when we got there on time for our appointment we were initially shown to a couples room. I clarified that we had booked and paid for separate appointments and did not care to share a room. They laughed at this and even asked about it again at the beginning of the massage. My daughter is 18, if I had wanted us in the same room we would have booked it as such. We each paid for separate appointments.
My massage had just started when voices could be heard outside the room. The masseuse abruptly walked out leaving me more than confused. She came back momentarily asking if I had booked and paid for the massage. I assured her I did and she left again. This happened about 4 times within the first 15 minutes of my massage. Finally I asked her to hand me my bag and I showed her the confirmation and receipt. The whole thing just created more irritation to my already stressed out body. Then she ended the massage after 50 minutes. I wouldnât have been so irritated had it been a full 50 minutes without the interruptions even though I had paid for a 60 minute massage.
When I left the room she had me go to the computer to verify my phone number again. My daughter came out more stressed than when we got there. Come to find out they left her door open the entire time! That is not ok. I almost left when she kept stopping and wish I had. We wasted our time and money. Will...
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