American trenchless has a team of skilled experts that comprehend their skilled craft 100%. There are always unknown variables when it comes to lining, but their experience gives them the ability to foresee the calculated risks any job may present. If they cannot fix, repair, or correct your problem pipes, then nobody can. I am a 20+ year veteran of the plumbing industry who began early in my career with residential new construction, but grew to supporting some of the largest healthcare facilities in the nation where I found myself needing experts in the lining industry. I used other lining companies before finding American Trenchless Industries, and soon found myself questioning why I didn't look further for them initially. No plumbing solution requiring lining is easy, so this makes every job its own monster, and we had some of the most monsterous sewer issues for anyone. We had deteriorating pipes within the main hub of this hospital facility that served OR Sterilization, Operating Rooms, Supply Chain, and many more intricate hubs of a hospital facility that required drainage piping repair. American Trenchless Industries provided 100% attention to a planned solution as our window for completion did not provide anymore than 12-15 hours for completion. This was a weight of stress that I cannot fully help one comprehend, but these professionals were able to grasp this attentive precision and performed as needed to completely repair the main arteries of this facility's main drainage system. I cannot thank these guys enough for the skill, precision, and understanding they brought to the table. Thank You for your support and excellence! I look forward to working with you all in the near future. No matter big or small, this is the only team of lining professionals I...
Read moreI just completed a project with ATT. I dealt with Jackie, Aaron, Walter, and Andy. Each of the aforementioned were informative and easy to interact with.
On their Web site they advertise as No Dig. However, in my case it was minimal dig. It’s important to note that certain situations do require digging.
This company is very busy. This can be a good thing. It can be a bad thing. In my instance it turned what I was told would be a 2 day project into a 10 day project.
Last, and most important, American Trenchless does not go out of their way to protect the area around which they are working. Their after project cleanup was lacking as well. We had some overhead pipe replaced in our laundry room. They left grease on the floor, soot on the washing machine/walls, and stained the interior of my slop slink. Soot even made it onto the bar in the area outside my laundry room.
As it pertains to the outdoor work, the site was left equally sloppy. When black filling the dig, the dirt ended up on my other bushes, which will ultimately require replacement. Lastly, the driveway was left a muddy mess.
I have had many contractors do work on my property. Most often, when they finish, you could never tell they there. Unfortunately, that was not the case in this instance. Given it was a 14 thousand dollar project, I had certain expectations. Those expectations were not met. Now, its time for...
Read moreI am writing to express my sincere gratitude for the unparalleled customer service your company has provided thus far. We had a bad Sewer backup Problem since we bought the house 6 years ago. Contacted American Trenchless and they put a new pipe without digging up my yard. In particular, I want to highlight the outstanding support rendered by Ron. His exceptional professionalism and assurance that he would handle everything put us at ease, and he truly delivered on his promise. Ron's dedication to customer satisfaction exceeded our expectations, and for that, we are incredibly grateful.
Moreover, I must commend all the technicians who visited my residence to resolve the issues we encountered. Each technician demonstrated courtesy and professionalism throughout the process. Special recognition goes to Andres Silva and Derrick (apologies if I misremembered his name), whose tireless efforts solely focused on the best interests of the customer.
Rest assured, I will enthusiastically recommend your company to all my colleagues in the office and friends within the neighborhood. The level of service and commitment displayed by your team deserves recognition and commendation.
Thank you once again for your...
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