Stater Bros. Markets — Local services in Costa Mesa

I never really cared for this Market. Mind you it is a good store, they have good items good produce Etc however it's always been extremely difficult and very uncomfortable when entering the store -- to really get in the store because of the layout. And also because the stores on a smaller scale They don't carry a lot of the same simple items that some of the bigger stores carry obviously. What you will find in the meat department if you are Keen enough to get a hold of the meat department manager they are still very equally happy and willing and certainly able to cut your meat the way you like it to get you what you need. It's unfortunate to see now that due the shortage of people who are working due to the covid-19 they're hiring people who really just need a paycheck but not happily willing to do whatever it takes to get the job done they just pretty much show up and unless you push them to call a department manager because you want something done it doesn't happen. Mind you the store that has all of its original long-term employees in there are really fabulous people and they do a great job. It's the "newbies"so to speak that really need some polishing and work. I still find that this property is an opportunity missed so to speak, because they could really make it so much more enjoyable if they just change the layout and made it a little bit more user-friendly. Their shopping carts are old they're way too big and it makes it very hard to turn the corners in the store because they have lots of long narrow aisles. It does have that retro, vintage, feel to it because of the original old Stater Brothers sign that you see out in the parking lot. It would be a great upgrade to the now existing design to play up on that retro vintage original style and really work on the layout when you enter the store in addition to shopping in this store. At any rate if you need some place to go to get meat Because they REALLY do have a great meat case, good meat cutters😄 and Basics and Sundries this is still a good store. I would choose this store over Vons anyday by virtue of the fact that every time I've gone to Vons 99.9% of the time there's always one Checker or another complaining about something in their life or how much thet hate being there and complaining to you while they're checking you out which when I'm at a grocery store the last thing I want to hear about is how hard their...

I was having a great experience in the store until the manager Joe ( they wouldn’t give me his last name) became involved because we gathered everything we need to take food to my wife in the hospital. But Joe refused to allow me to use my EBT card that was stolen even though I had a picture of both sides of the card , my id validate it was my card, the PIN number , and the expiration date, and even though every other grocery store understood what I was going through and it was clearly my card and could not be confused for fraud . Joe would rather let my family starve in the middle of a pandemic than find a way to help us . I’m very disappointed and will make sure I share my experience with everyone I know , it’s sad that people would really do that to other people with the state of the world we live...

Employees are rude and unresponsive. Asked at least 3 employees for the bathroom code so I could change my baby’s diaper while I shopped. No one gave me the code and they said they would send someone. No one came so had to go back and ask for the code saying it was urgent to change our baby’s diaper, and then there were no baby changing stations in any of the restrooms. To my knowledge, baby changing stations are required by law to be in public restrooms in California, such as grocery stores, so not sure what the deal is at this store regarding their lack of accommodations. Besides that, we received no help from the staff employees. They all redirected me to someone else as I was running around the store to different employees and I ultimately received no help...