Verizon — Local services in Cranberry Township

I delivered to the Tractor Supply next door and I needed to take care of an issue I had with my account, so after I finished with my delivery I pulled around the building and stopped in to see if they could help me. The store manager greated asked how he could help me, he was very pleasant and professional, I explained my situation and he very knowledgeably provided me with the information I would need to solve it. As we talked I told him that I probably wouldn't be able to get this resolved if they ran me around I would probably just give up and hold a grudge about it. He then told me that if I had the time he make the calls and do everything to he could to help me. I told him I didn't want to be to much trouble and assured me that it was not and he would be grateful to help make me a satisfied customer than let me leave knowing I was going to be unhappy with the service I had received. So he sat on the phone with corporate and didn't give up till he got me the answer I wanted. If you have Verizon and you are in the Franklin, PA area you should be taking advantage of the amazing customer service here. I want to give a huge thank you to Lamond for spending hours helping me when he could have just gave me the phone number and sent...

Called the store to check availability of a phone and talk about being added to my girlfriends current phone plan. Was told they could order the phone, but my girlfriend would have to come in to the store in order to add me to her plan. It sounded right, since she would have to authorize the additional line to her account and set up delivery details for my phone. We went in and all the guy did was take her email address and look at her I.D. We could have just done this online, but he said for us to come in to the store. Why? I can only assume he said this so he could get the commission for the sale. I've been using Straight Talk for years with no issues. So far, this store isn't off to a great start after I decided to switch providers. Although I know other salesmen there are great to work with from hearing them offer assistance to...

I actually hate getting a new phone. I find all the processes you have to go through (reregistering everything, downloading all your old apps again, putting in all your passwords, etc) to be a pain in the neck. Not to mention having to pay for accessories all over again. However this time around wasn't too bad all because of Haley. She is a pleasant young lady who never makes you feel stupid, no matter how many dumb questions you ask about smartphones. She is knowledgeable about the phones and products and services. She admits when she doesn't know something and seeks out the answer. She doesn't hesitate to spend hours attentively trying to solve your (my) problem and is very easy to talk with. I will continue using this specific Verizon location just because I appreciate the support...