Nebraskaland Tire and Service — Local services in Crete

Updated as business states new staff and equipment. Will adjust if I utilize service again. They lie to your face. I have always trusted repairs here when it was Skala's OK Tire and always got good service. Decided to give the new owners the same chance and shortly realized that was a poor choice. I took 2 vehicles in for alignment, both of which I had done recent suspension work to. The first vehicle, front wheel drive sedan, I put new front struts on. After all was said and done they told me everything was good, still charged me for the full alignment. I thought, "ok, the fee is the fee whether they make an adjustment or not". Next vehicle was an all wheel drive SUV, which I had done rear struts and upper control arms on. The upper control arms are what set part of the rear alignment, so I knew that would need adjusted after replacing which is why I took it in...and specifically told them I had done this job. After I get both cars back, I asked for a print out of the alignment sheet ..neither of which they could produce, which set off the first red flag. Next I asked what adjustments they had to make so they called in the young kid who "did the alignment" and he stated both vehicles "were just a little toe in". I found it hard to believe that I had successfully reset the rear end on the AWD with not alignment experience, but went about my business. Less than 4 months later, I had noticed the front end of the sedan wearing the edges of the front tires and the rear end of the SUV wearing severely on the right rear outside tire. It had been more than 3 months so they were unwilling to help me even though they had already stolen my money for a job that was not actually performed. Thanks a lot. Will never do business there again, and have since been referring business elsewhere. What a joke of a company. I can't honestly see how they have gotten so big when they charge customers for literally doing nothing. Also, I checked the hardware on the sedan after they had it, and nothing had been touched which means when they told me it was "just a little toe in" they didn't even make an adjustment or even attempt one. Must just be a go to line to steal money. I will forever try turn business way from this joke of a business. Maybe it's not all locations, but it's definitely the...

UPDATE: After some negotiation Nebraskaland did refund the cost of both repairs. I have been made whole, and am satisfied. I went for diagnosis/repair for an oil leak, and was penciled in for an hr. After 2 hrs I was told they needed a part. After 5 hrs I called to ask mgr when my vehicle would be ready. He blew up at me. I have never had a service person speak to me in this manner. When I did get my car back, the oil light was on within a mile, so I drove back. They now diagnosed an antifreeze/radiator leak (which wasn't there before). I had that repaired with a radiator replacement. On the way home the transmission began acting sluggish. This vehicle was running fine (other than the oil leak) before service. Now this vehicle is 20 yrs old, and I expected that it was going to be time to upgrade at some point, but having this many issues come up within hrs of being serviced by this shop is suspicious. Update to say that I took my vehicle to another shop to diagnose the transmission issue. Apparently when Nebraskaland replaced the radiator, they reversed the transmission/radiator hoses causing transmission fluid to go into the radiator, and radiator fluids to flow through the transmission causing the transmission failure. It cost me over $1000 to get this rookie...

We've purchased tires from time to time, and had oil changes and other service done on our household's vehicles. Prices have always been reasonable, but today, the service was exceptional. I was ready to buy a new set of tires--we hadn't replaced ours since we'd bought the car (40,000 miles before), and it was a used vehicle with 40,000 miles on it and tires that appeared to be what came with the vehicle. One of my tires developed a slow leak, and we'd noticed the ride was getting rougher, so just assumed.

Took it in for replacements, and got a call from Cameron. He said our tires were fine--very little wear. Wondered why we wanted new ones. When I told him, he said they'd fix the leak in the one tire, and then rotate and balance the wheels, and we could see if that fixed the ride.

I happily spent 1/10 of what I would have spent today had they not been honest and talked...