Mercy Emergency Department - Mercy Hospital St. Louis — Local services in Creve Coeur

If I could put less than 1 star I would. Came in with my 6 month old on December 26th 2024(the day after Christmas) for possible concussion from a fall with my 9 year old. My daughter was awake and oriented but while we sat and waited in the waiting room for 2 1/2 hours no one checking on her condition after I finally complained and explained she was there for a possible concussion and she was vomiting more and very irritable I was then told the wait was going to be 2 more hours I explained to her we had already been waiting for 2 1/2 hours we then were the next called back we then sat in the room for 2 more hours all while my daughter continued to vomit and was becoming unconsolable we finally 3 1/2 hours got a CT done to check to see what was going on at 4 1/2 hours we learned she had a skull fracture and we had to be admitted to watch her condition which they weren’t concerned about till after I started complaining. They then had to put and IV in to give my daughter fluids and she had to be stuck 6 times because she was so dehydrated from vomiting by that time about 6-7 hours and not drinking her bottle. Also they tried to take my daughter to another room to do the IV and told me they take the children there because it’s more sterile and I told them that’s fine but I’m coming with MY BABY wherever she’s goes and they finally accepted that I was going to go and thank goodness I did because while trying to do the IV they kept giving her sugar water which she choked on twice and they were to busy with the IV to notice this I had to sit her up when she was continuing to choke. This caused her CO2 level to go to a level 13 when is supposed to be 22 at the lowest because she was hyperventilating from crying so much which I didn’t even get told I only found out the next morning when the next nurse came in and they were doing report and the nurse said that was one of the reasons for the fluid she was given I also spoke to a supervisor in the ER and got the run around about acuity of care I then asked to speak to someone higher than her she gave me a card for the patient relations department and I got the run around about acuity and that trauma nurses know who to pull back first that’s their main job but couldn’t explain to me why a child that was sick and only throwing up went back BEFORE a BABY with a head injury. Also being upstairs the nurses weren’t reading her chart they thought because she had hip dysplasia(from being breech) they wanted to know when she had surgery…. She hasn’t she was put in a pavlik harness for months something I had already told the nurse prior… Not to mention my child was NOT abused but hospital workers are mandated reporters and when a BABY comes in with skull fracture you think that would at warrant a call to social services to make sure nothing else is happening which DIDNT happen social services never came in the room nor did Dfs come to my home I would never visit the ER here EVER again! I’ve waited a week to post this to calm down because I was so mad I’m not the type of person to write reviews but this experience...

This is my third time going to this ER over the last 10 years. This is my third time being sent home by an overly dismissive physician and staff. The first time I showed up complaining about severe pain in my right foot. I told them it was cellulitis. They sent me home on a broad spec antibiotic even though my wbc was three times the normal limit. Two days later, I had a huge rash up my calf and my foot and calf were swollen. I went to urgent care where they diagnosed me with cellulitis and put me on a regimen of antibiotics specific to my diagnosis. The second time, I woke up in bed and couldn't move my legs. Once movement returned, I was in debilitating pain when I tried to walk. Went to this ER again where they refused to do an MRI or any imaging tests since I had not experienced any recent trauma. They sent me home on morphine and dilaudid. A year later I was diagnosed with Rheumatoid Arthritis. This past time, I went to urgent care first. Presented with SOB, chest pain, back pain, difficulty breathing when lying down, tachycardia, and palpitations. Their EKG machine was broken, so the MD told me to go to the ER as she was concerned it was a cardiac event or blood clot. After 5 hours in the waiting room, a battery of tests, and another 3 hours in the hallway (all rooms were full), I was told it was muscle pain and to take tylenol. How incredibly dismissive. As if I hadn't already tried NSAIDs, which I told him when he spent 4 minutes with me in the hallway. I told him I thought it was related to the vaccine as I had gotten my first dose 4 hours prior to the onset of my symptoms. He spent more time explaining why it wasn't vaccine related and asking me multiple times if I had Covid (even though I had just tested negative) then he did asking me questions about my medical history or symptoms. I went home still in pain and still having difficulty breathing. My CT results were posted to my MyMercy account today - pericardial effusion. Luckily, I had been self medicating with aspirin for the last 4 days which probably saved my life or saved me from surgical intervention. Thanks for nothing! I will be reporting him to the medical board for malpractice as it is AGAINST THE LAW to mislead a patient about their diagnosis as well as to purposefully misrepresent diagnostic data. Did they think I wouldn't review their notes myself? I will also be reporting this reaction to VAERS. Whatever is happening in the medical community right now is incomprehensible....

*UPDATE A week later I went to st. Luke’s, and I had back surgery a week later. This shows how horrible our healthcare is and the healthcare workers NEED TO DO BETTER.

I recently visited Mercy Hospital's emergency room twice over the weekend and found the experiences to be both unprofessional and concerning. While I was waiting for treatment for chronic back pain, I overheard medical staff engaging in inappropriate discussions about a nearby patient who appeared to have almost OD’d. This lack of professionalism raises serious questions about the hospital's commitment to patient confidentiality and respect.

Additionally, I encountered unsanitary conditions when I noticed blood on my bed from a previous patient, which is unacceptable and my husband went out to the lobby and informed staff of the blood, and they gave him gloves and a wipe to do it HIMSELF.

When I requested to be discharged, rather than addressing my concerns about my herniated disks and significant leg pain, he smirked and walked away without further engagement.

My husband encountered two security guards who were dressed and stationed outside. When he approached them for directions to my room number, their initial response was, “Are you gonna ask me for money?” This interaction was not only unprofessional but also left a negative impression about the level of customer service and courtesy provided by the staff. Such a dismissive attitude is concerning, especially in a setting where individuals should feel safe and supported. This experience reflects poorly on the organization's commitment to a respectful and helpful environment for all visitors.

These experiences at Mercy Hospital highlight significant deficiencies in both patient care and professional conduct among staff members, prompting me to reconsider trust in their services.

This situation highlights the urgent need for reform in the American healthcare system to ensure that all patients receive not only adequate medical attention but also the respect and dignity they deserve during their treatment. Such experiences should not be normative and warrant serious attention and action from healthcare administrators and...