European Sports — Local services in Crystal Lake

Wow, what a great store! The owner of Soccer Heads is fantastic and we will be returning again to give him our business for all of our future soccer needs! My son's class organized a last minute Team Spiritwear day during the final week of school this year, but unfortunately we were getting ready to pack and move at that time so most of his clothes were already in boxes. I called around a few places to see if anyone had any Messi jerseys in youth sizes in stock, but when I called Soccer Heads I immediately knew I found the right place! The gentleman I spoke with on the phone was not only professional and polite but also very knowledgeable: he knew immediately what sizes were in stock for each of the different Barca kits they carry, he knew the prices of each off the top of his head, etc. When we stopped in later I realized that the person I spoke with earlier was the owner, Orhan. He knew immediately what size jersey we needed when he saw my son and showed us the different options he had in stock. He was extremely friendly and patient with my son while we decided which kit he preferred. While Orhan put Messi's name and numbers on the back we shopped around and decided to buy some new cleats and shin guards for my son since towards the end of the spring season he felt his shoes were getting uncomfortably tight and his shin guards started leaving dark red marks on his skin after games and practices. Again, Orhan was very knowledgeable and helpful in picking out new shoes, finding the best fit, and selecting a new pair of shin guards. Finally, my son decided he also wanted a pair of goalkeeper gloves to protect his hands when he's playing in goal. Orhan showed him a good pair of gloves that offer extra finger protection and helped him try them on. In the end, even though we just went there to pick up a new Messi jersey we walked out with a whole new kit that fits appropriately and feels comfortable for my son to wear this summer and fall. This store has an amazing selection of soccer equipment, their prices are very affordable, and Orhan is exceptionally friendly, knowledgeable and patient, and he made us feel like valuable customers. Forget all of the big chain sporting goods stores, Soccer Heads is where we will do all of our soccer shopping...

Very surprised at the treatment by the person I spoke with over the phone. I was looking to have t-shirts printed for a soccer team and had questions about pricing, sizing, etc. The big question was if there was some type of sizing chart to go by as we were told their t-shirts ran on the small side. He seemed put off by the questions I asked and I finally mentioned that his responses seemed that way. He told me that in 14 years he'd never had anyone ask if his sizes ran on the small side and that parents should know how t-shirt sizing works - even though he'd just told me that every brand sizes their shirts differently. I'm not sure why these questions upset him so much, but he seemed offended that I'd asked them. He told me I should look elsewhere for t-shirts after I told him I wouldn't be able to get my whole team in there to try shirts on. He seemed like he simply didn't want to have to deal with taking a t-shirt order or maybe was just...

We are new to soccer and we decided to stop in the store today to get my kids soccer gear. We walked in and there was a man behind the counter on the phone. He seemed to be the only employee there. We browsed for a while, I needed help finding things and to figure out exactly what I needed. We have a whole team of kids new to soccer looking for a place to go items. The man never acknowledged us once, he looked at us a few times but that was it. We continued to look around and wait to be acknowledged or for someone to help, but nothing happened. Needless to say we went to another store. Customer service drives business and there are several places to get soccer gear, I hope you change the way you treat the customer who walks in or I don't see you lasting long. Very disappointing and I will not be recommending our team...