Children's Orchard Cypress, CA — Local services in Cypress

WORKERS ARE THEIFS !! PLEASE READ !!!! BEWARE PLEASE READ ALL SO THIS DOESNT HAPPEN TO YOU !! WASTE OF MONEY & TIME ! I had the worst experience I ever had selling my daughters stuff that no longer fit her. So I get to the children's orchard at 10:20 am I see there's a line and the cash register lady tells me it's an hour wait & so I take my daughter to the park for an hour since I don't live in the area & I get back then the lady tells me another 30-45 minutes so then I get back again and they offering me only 24 dollars for 8 pairs of BRAND NEWcondition shoes plus clothes & toys that are also name brand Uggs , Nike & converse I had 4 Brand new Shoes including the uggs which still had tags on bottom of shoes never worn once and so I tell the lady I'll take back the uggs since I know I can get more money for them and then she says okay she's only going to give me $9 for my stuff NOT $10 but $9 for everything except the UGGS so $9 for multiple Nike shoes , converse and brand new old navy and H&m shoes & sandals including more than half of my daughters clothes & toys ! There was more than 9 items which means I'm getting less than a dollar worth for each item , so I ask the red hair lady that goes thru the clothes , how does the pricing work? & she says based on brands and condition and I'm like well I have multiple top name brands plus in BRAND NEW CONDITION and the Ugg's are brand new straight from the box and she says "well I buy uggs everyday and they aren't expensive they are only $50 dollars" which is a lie because I paid $70 for my toddler uggs but anyways she said $15 dollars was A LOT Of money for uggs and I'm just like I'm going to take my stuff back, so she just gives me back the shoes and toys and I go thru it and I'm missing a pair of shoes so I go back in and here she had them stuffed away under other peoples stuff so then I get my shoes back and I go back to make sure all the clothes were giving back and I had to go back in THERE AGAIN because 6-7 articles of clothing were missing ! And I'm just stunned because I have to go back in there and the lady is like you need to tell me every item that is missing and there was a lot of " are you sure you donated this " are you sure I took that " like YES LADY. I know what I put in that box and then she goes to get a shirt I was looking for and says "OH I actually was going to donate this shirt because it has a stain on it" (which it didn't)and I'm just like Thinking to myself WHO in the hell does this lady think she is to take my daughters clothes and decide what you Are & are Not gonna PAY for and donate it for free to another store , I came to sell the clothes and if you don't want it because it had a "stain" then you should have GAVE it back from the START not take it upon yourself & then same with my daughters toy she's like " I meant to give this one back it had a scratches on it " BUT LADY YOU KEPT IT ! This lady had my daughters clothes separated in other people's piles and I started to notice that what she does if you don't identify every item you brought she will keep stuff you don't remember , which I think is DISGUSTING you are a children's store and your store is overloaded with clothes your not helping anyone but your self buy nonchalantly stealing some clothes and getting them "mixed up" like I had to come back in there twice to get ALL of my stuff and i just don't get how this lady is going to offer me $9 for so many items she took and forgot was mine. Also I felt very disrespected because this lady acted as if my stuff was beneath her when I specifically picked out things that never been worn or in excellent condition because I knew they weren't going to except anything that looked old and dirty and here she is trying to sneakily keep my stuff and not pay for it , not only did I waste my gas , money and TIME 1 hour and 45 minutes for what ? For some snooty lady to argue with me and trying to not give me back...

Great for buying, not so much for selling. I love shopping here for my child and have always found some really cute outfits and toys. However, selling items here can be tricky. If you’re selling clothes, I would recommend getting to the store by 9 am at the latest. They only take the first 10 people in line, and both times I tried they were full by 9:15. They’re also pretty picky and you really won’t get much $$ for the items you sell. It’s understandable and I appreciate it as a consumer, but I was still surprised by just how little I got from my items.

*A little note on customer service: My second day trying to sell my clothes I had to take my 3 month old with me to wait in line (first day I was 11th in line…of course 😝). We arrived just before 9 am and were second in line. I had my clothing already laid out in a laundry basket as instructed to help speed things along and keep the aisle clear. By the time they opened their doors and I was checked in, my baby had gotten very fussy in his stroller after waiting for 40 minutes. I was trying to get my clothes to the back room as quickly as possible so we could get out of there. The person who buys the items saw me struggle trying to bring both my stroller and my laundry basket to the back, all with a screaming child in an already busy store. She walked in my direction and I thought she was going to help me take the basket back (it was just a few extra feet for her). Instead, she looked really annoyed and waited til she was able to walk around me and breezed past me. I thought it was very rude and it definitely rubbed me the wrong way. A little bit of kindness and customer service goes a long way…

*Added a star because I truly appreciate the response I got from the concern...

Customer service is HORRIBLE!!! BEWARE!! You'll be RIPPED OFF if you try to sell something here. You'll make tremendously a lot more money if you take the time to sell your item on the internet or somewhere else. TRUST ME, it's worth it!! I felt CHEATED!! I know the store has a limitation on the amount of items your allowed to bring. But I spoke to the supervisor stating how, I just moved into town and had 3 large bags of brand name dolls, and 1 large bag of children's clothes. She stated how that would not be a problem as long as she was present. I later realized I was only given .25 cents for each brand name doll and only .10 cents per clothing item. A few days later I researched on E-bay and Amazon that others were selling the same dolls I sold to the owner for $10 and more. I was ENRAGED in the total amount I was given. Two weeks later I stopped by the store and saw that the brand name dolls she gave me only .25 cents for, we're being sold for $7 and above. The clothes she only have me .10 cents for, were being sold for $4 - $7. WHAT!! RUN!! YOU'LL MAKE A LOT MORE MONEY SELLING YOUR STUFF...