Lone Legacy Automatic Gates — Local services in Dallas

Being a property manager I have dealt with quite a few gate repair companies. This one is by far the worst. In 2019 they came out 3 different times to one property and billed me each time and still did not repair the problem. The 3rd invoice was for back in October and I chose not to pay it because the work was not completed. They called numerous times to collect payment but Pat the receptionist and Jeff the repairman never got on the same page in regards to him coming back out and finally fixing the problem. Finally in March 2020 Jeff was able to make it and finally figure out the problem. He ordered and installed the incorrect receiver and that is why it was not working. A week goes by and he finally gets the correct receiver installed. Pat then persistently called me for payment for that 3rd and final bill even though I do not believe we should be having to pay $645.32 for something that was there mistake. Beside the point, it took them 6 months to get back out to finally finish the gate and they expected payment immediately. I was bombarded with calls each day for 5 days. We are a business, we always pay our bills but this was ridiculous. Mind you I had already told them I had been sick and was under quarantine but they didn't care. They wanted their money now. They have now been paid and we will never...

I experienced issues with my automated swing gate not closing correctly. I had another company come out and they made adjustments but the problem returned. I called Long Legacy and they answered all my questions and gave suggestions that would correct the issues. The service technician came out the next day. He was very knowledgeable and carefully showed me the specific problems ( should have been seen by the previous company). He was very customer oriented...excellent in explaining what the issues were and then fixing the problems. I highly recommend Lone Legacy for any repairs/installation on automatic gates. They are honest, experts in dealing with automatic gates and perform quality work at a reasonable price. I will use them again without question...

I don't normally post these these types of things, life is too busy, but I can not say enough about Lone Legacy, they were very responsive, came out within 24 hours, Miguel was actually not just on time, but early!! He identified the issue and had the gate running in 30 minutes. They are worth every penny! I will delete every gate repair guy in phone(I have several, none of which are reliable), Legacy is the real deal....Thank God I finally found a reliable gate service company...the only question I asked myself today, was why has it taken me 10 years to find these guys. All our neighbors have gate issues and not one person has a solid contact to repair them...that isn't the case...