K-O Electronics — Local services in Plano

I have used K-O Electronics a few times for repairs of both audio and video equipment. They always did a nice job previously, so I contacted them about the “white dot” issue with my Mitsubishi TV. The TV was 8 years old and I was debating between repairing it or purchasing a new TV. Rudi was familiar with the issue and suggested I contact Mitsubishi, as they had a program which would help the cost of the repair. I did this and the chip was provided at no cost to me. I just had to pay for the installation. I requested K-O based on the help and Mitsubishi delivered the chip to them. Once K-O received the chip, they called to schedule a repair. Unfortunately due to the busy holiday season, they could only do the work on a Saturday (which their shop is closed on Saturdays, so appreciated working me in, although I was hoping to get the repair done sooner). Josh was the technician who installed the chip. He is extremely knowledgeable and professional. He was running a little late for the appointment and called to let me know. Josh did a great job. He cleaned the lens as well and checked everything out to make sure both he and I were satisfied with the results. The TV looks brand new again. Great job and I would not hesitate to...

Live over in Louisiana. Bought a Onkyo AV Receiver second hand that would trip at a particular volume level. Emailed them to get a feel for the cost. Shipped it in, following their instructions, and received a call when it was received. Got a call from one of their technicians saying that one of the Height channels was bent, causing a direct short. They said the replacement required a new board costing in total around $550. Or they could simply remove the connections to that channel, like they did for testing purposes and it would be around $250. I asked the consequences of each option and was given great insight on the pros and cons to each. I chose the latter. Excellent service, good communication throughout each stage, and great customer interaction. All in all, got a $900 almost fully functional receiver for $300 thanks to these guys....

This outfit is off the charts great. Josh, did a house call after carefully assessing the problem based solely on my feeble description. He came when he said he would- which was a Sunday afternoon/evening; brought tables to work on; and also identified another issue on our Sony TV that required him to take a part with him and return a couple days later to do final assembly and testing. All for the quoted price. I’m in a service based industry myself and this level work is rare. What perhaps impressed us the most was Josh’s encyclopedic knowledge of the industry. Consider how many consumer TVs are out there??? This guy is crazy smart, crazy good at his job, and gives service like I’ve never witnessed. In the words of Nigel Tufnel ‘he...