Ingersoll Auto of Danbury — Local services in Danbury

In response to the dealer response to my review on 12/09:

Let's get this straight - my review and complaint is not about the warranty. I understand the terms of the warranty. My complaint is that I was told the vehicle went through a rigorous inspection and had no issues, which was false. Your statement that I drove for 2 months with no issues is false. I purchased the vehicle on 9/23 and was texted by your salesman on 11/1. I immediately responded with the issues, as I noticed w/in the 1st month but I wasn't aware of the time limit.

Your response that tire pressure fluctuates with temperature is true. However a google search states it would fluctuate around 1psi for every 10 degrees. Since these were 8psi lower than the manufacturer rec and we did not fluctuate 80deg between 9/23 and 11/1 we can rule that out. Again per my texts I noticed the leak as soon as i filled the tires to the CORRECT psi, which your team failed to do.

So, lets go through your generosity: Window "Relearn": Attempted charge of $201 Diagnostic Fee and 1hr labor (i believe another $201/hr). From my understanding this procedure is holding the button down for 10 seconds, and then holding the button up for 10 seconds. So you try to charge customers over $400 for something that should have been dealt with prior to my purchase AND something that takes a total of 30 seconds.

Tire Leak: Again a $201 Diagnostic Fee and $30 for the Tire Plug. The tire plug price is fair. The diagnostic is not, since this again should have been fixed prior to my purchase.

Rear AC Vent replacement: Attempted again to charge a $201 diagnostic fee, plus $500 for the vent, plus labor to install the vent. Let's assume 2 hours at $201 so another $400. Looking up part number ML3Z99018A90AA, which I believe to be the correct SKu for the piece needing replacement, brings up a cost of $43-$60 from a FORD OEM parts dealer.

In Summary, for items that should have been found and fixed prior to my purchase during your rigorous inspection (which appears to me to be plugging in an OBD-II Sensor and rolling the car through a multi camera scanner), you were looking to charge me roughly $1,750 when it costs your dealership about 1hr of time and less than $100 of material.

Original: TLDR; Sleezeball used car dealers like the movies. This is the type of place where bottom line is everything, and once a check has cleared they feel no obligation to their customers.

Purchased a pre-owned F150 Lariat from them at the end of September. Also purchased the additional "certified plus" warranty. It was not explained to me that I needed to check every button, knob, nook, cranny, and crack before leaving the lot if I wanted any issues to be fixed. Considering it was listed saying "zero issues" I didn't think this was necessary or realistic.

Tires were filled up well below manufacturers recommendations, seemingly to hide a slow leak. Auto window did not function, and AC vent in the backseat was broken and would not open.

The leak I noticed the first week after I filled the tires, but as I mostly drive in the truck alone, it took a few weeks to find the other issues.

I called on 11/1 reporting these issues and was told their earliest slot was 12/5.

12/5 comes and I was told that these issues were not covered. It was past the 60 day preowned warranty and the certified plus doesn't cover "trims" which apparently windows and AC vents count as. I asked if it was before 60 days would they be covered, since I had called within that window and was told that wouldn't have changed anything.

They attempted to charge me 3 diagnostic fees, each of $200, as well as labor for resetting the window, labor for plugging the tire, and labor + $500 for a new AC vent.

Aside from arguably the leak in the tire, which seemed to have been covered up by the service team with the underfilled tires, there is almost no way I could have un-programmed a window and broken an AC vent in a backseat that's barely used within the first month. However there stance is that it should have been...

NONE of this is directed at my salesman who was great and all at whoever made these calls at Ingersoll. I was looking for a car that was semi hard to find and they had one (GR86). The Toyota dealers had 1+ year wait and the used market was also limited. Ingersoll had one that looked promising but was far away. So I emailed them about it on 5/7 stating im 250 miles away but can you do a thorough walk around / take pics of any dings, dents, smells, damage etc etc since I would be coming from far away. They emailed some photos of any damage they saw and answered all my questions and then stated they would have salesman reach out to me. After reaching out many times and getting no response I sent a final email on 5/22 asking “Is this car still for sale“? They finally responded saying they were trying to reach me but had the wrong phone # ( You could of simply replied to the email and confirmed the # ). Since everything looked good based on the pictures they sent and the answers to my questions I was ready to make a deal. I didn’t try to negotiate much because I knew what these cars typically sell for and was ok with the price based on its condition they presented. The rest of the process went pretty smooth, I had my own financing, arranged to have the car shipped etc. This is where the fun begins, When I got the car I gave it a nice hand wash and brought into the garage under LED lights to finish up.

1 – I Noticed the whole roof was scratched BAD, tons of scratches ( took video ) , They offered me $200 towards a detail and I was ok with it provided they came out ( detail was $375 ) Also noticed some paint on the wheels was chipping which I would just touch up after the detail.

2- Paid for the detail and now saw all the rims were missing more paint and upon a closer look it appears Ingersol painted over the factory finish to hide wheel damage which I again confirmed with pictures and was never disclosed.

Previously I found scratches on the airbag cover and damage to the front bumper they didn’t disclose even after I asked ( is there any other damage the pictures are not showing ). I was willing to ignore the airbag/bumper but not the wheels. Who wants a semi brand new car you just spent $30,000 with all the wheels chipped. I sent them pictures and said look stuff happens but would you help me get my wheels powdercoated/fixed especially since you now confirmed you did in fact paint over them to mask the damage. At this point they told me most dealers would turn you away but bring the car in and we will see what can be done. That is an impossible task and they know it, Unless they are repowdercoating them who's going to drive 250 miles in 2 directions and stay in a hotel while you fix my wheels with what more paint? I asked if they would split the cost of the wheel repair, its only $400 again another huge inconvenience and then they went silent and completely stopped responding to my emails. They never disclosed the wheels had damage and that they painted over. You cannot just paint over factory wheels without any prep work ie stripping / powdercoating. The paint is clearly peeling off exposing the factory finish and they admitted to repainting the wheels so they should own up to their mistake. I was under the impression I was getting factory painted wheels because that’s how it was presented to me. NEVER were the roof scratches disclosed, the wheel damage, the ding/dent to the front bumper etc. For the life of me I cannot fathom why they cannot just do the right thing and apologize for the inconvenience and fix the wheels on a car they just sold me. The damage was not caused by me it was caused by poor workmanship at their facility. I never wanted to leave this review, I had a good review but had no choice after they just flat out stopped responding to my emails and their only offer was impossible and they know it. For a sale that went so smooth im very disappointed how they have handled this situation that I have zero involvement in causing, This could of all been avoided with just doing the...

On Saturday 11/12/23 my wife and I stopped at the dealership to look for a new GMC Acadia. This would be our 4th GM vehicle purchased since 2015 and our 3rd from Ingersoll. Upon arrival the greeter looked up our information and found the salesman we used in the past. That salesman was unavailable so we were handed off to another which was fine. The salesman man made sure to shake my hand and speak directly to me while ignoring my wife. We were offered a car that was unavailable first. We test drove an Acadia and during the test drive the salesman was making unnecessary small talk that was unprofessional while failing to realize some of the features he was touting the car had were not functioning properly. When we returned to the dealership we sat down, we’re presented with words like “if it was the end of the month and I needed to make the sale I would be staying till whenever to close the deal but I’m doing well this month” so we would have to set a date to come back to finalize and pick up the car. Once we were presented with the numbers our trade in value was extremely low ($7,000) I had just done a KBB instant cash offer with my vin and pictures and had offers of 11,600. We got up and expressed how we were too far apart and we’re not going to waste any more of the salesman time since he already expressed how well he was doing and didn’t need to go above an beyond for our sale.

As a small business owner I try to always give a manager or company the feedback and opportunity to make things right before leaving negative reviews. I was able to get in touch with Alex the sales manager he seemed upset with the things I told him. He was able to put together a deal that my wife and I were happier with. I told him I would call him as soon as my wife got home from work to discuss the deal and give him an answer. I called, he was busy, he called me back as soon as he could. At that point we went over a few minor details of the deal some questions etc. Alex said he would need. 1,000 deposit to hold the deal no issue we paid the deposit (he charged our card) then told us he was going to look for the keys because he didn’t see it on the board. 5 minutes later he tells us the car just sold.

I was hoping to have a better experience to write about after going to management to handle the deal but I do not. Alex did say that his team would be buying a car to fill the void of the one that they sold from underneath us. But it doesn’t look like my wife or I want to give this dealership any business again.

update On 11/14 my wife received a very endearing and concerned call from the owner of the dealership Todd. He promised my wife he was going to make things right. On 11/15 I received a call from Alex the sales manager again telling us they were going to increase our trade allowance and find us a car that was similar to the one we had lost. Later that day he called with an offer on the car they had I. The showroom. Trying to sell us a USED car as a new car despite it having 7,000 miles touting they would take 4,000 off the msrp price. I explained we were in the market for a used car at a used car price not a used car at a new car price. On 11/16 I sent a car that my wife liked to Alex hoping that if I can find one online they would be able to. I explained that the frustration and faith we had in them after they made us an unreasonable offer on the car with 7,000 miles at a new car price. He said he would talk to the owner again and see what they could do. A hour or so later I get a nasty phone call from the owner Todd. The phone call lasted 1 minute before I hung up the phone and made a decision to take out business somewhere else, but not before the owner said “I would rather keep a negative review than loose money dealing with you”. Bottom line here is the sales man, sales manager, and owner are pompous conceited people! DO NOT DO BUSINESS here! 24 hours later my wife and I are happy owners of a 22 Denali purchased smoothly from a...