HomeGoods — Local services in Danvers

Weirdest return experience ever! I returned two packaged sets of Sea Salt and Pepper grinders, $9.99 each. These grinders were NOT USED. The sales associate non stop shook the packaging and repeatedly questioned me if I used them because some Sea Salt looked missing. The salt grinder visibly contained about 1inch less than the pepper grinder. I made the huge mistake of saying I was returning them because “they’re poor quality” now the woman processing the refund thinks I actually used a portion of salt. I judged the quality based on the amount of plastic they contained, not performance. She made me feel terrible. Like I was trying to break the rules and return something used. It was embarrassing. My husband was so surprised at how poorly the sales associate handled the situation. He was there too and walked away shaking his head...

Good store just like most other Home Goods stores but the manager here is a putz. I was told that I could return a rug here that was purchased in the Seabrook store but when I actually tried to return it the manager said it looked used. Of course it was a brand new never used rug but she was too lazy to take care of the return. I drove back to Seabrook and returned it no problem. Oh well no wonder Amazon is crushing retail stores. Poor...

Bought an hour glass table with a glass top didn't realize when I was putting in my car that it wasn't attached to the top the top fell off and shattered in the million pieces in the parking lot. The staff there is amazing They offered to give me my money back and also swept up everything in the parking lot. I'm broken hearted that I didn't get to take the table home but I couldn't be more grateful how I...