Stop & Shop — Local services in Danvers

Stop & Shop, once a proud go to supermarket for us New Englanders, now just a run down, busted out dump. This location specifically used to be nice.... I do not know what went wrong here. Self scan tools have been "out-of-order" for at least 2 months now, the meat section has no paper towels to wipe your hands in the event of a package leaking, which I had happen from a pack or poorly handled chicken. Deli is closed while the store is open? I understand there is a lot to clean and put away, but going in an hour before closing on a week day, the deli should be open. They don't even take the meat out of the display case, they leave it in there, that should be pulled to the refrigerators out back come on S & S, what's it take 30 minutes to wipe down equipment? That deli should be open while the store is open no question. No employees to be seen on the floor, with the exception of what I'm guessing was a "Manager" type person who was stuffing already filled shelves, while coughing mind you, in what I would also guess be an attempt to avoid the checkout aisles, because after being disgusted by that I went straight to check out only to find the self scan check outs CLOSED!!!! You gotta be kidding me right? Not only is it an affront to us, the consumers, that we have to pay you the store for the " privilege " to scan, and bag, our own over-priced groceries, but you can't even make sure those are working? Thirty minutes to an hour before close you should have more than one register open. I will give credit to the kid working the register, Brendon, or Brandon, he scanned the same pack of chicken that wouldn't ring up at least 15 times before the " Manager " begrudgingly came over to help him, well we just scanned another one that was the same price to resolve the issue. I was shocked that someone actually helped bag my purchase, I believe her name was Wendy, her, and the Brendon/Brandon guy were very helpful, and surprisingly not stressed considering the growing line of frustrated, and most likely tired shoppers behind me. The amount of labor strikes this company faces I guess it's not to surprising that this is the experience we are faced with. It definitely is NOT time to...

I went to do the locker pickup with a 300 dollar order. The system deleted everything I did after I added my credit card information. I then did the order all over again and every time I tried to select a time slot it said “something went wrong.” When this error message wouldn’t disappear the next morning, I called the manager. He said that it was odd and was not happening to anyone else. But, he said he would look into it further and call me back. I decided to go shopping in person while waiting. A day or two went by and I didn’t receive a call back. Finally, I decided that maybe he didn’t know how to fix it. So, I called customer service. The lady told me she would send the information to the technical team and they’d call me back. Two days went by and no call back. Finally, I decided to call them back. The lady said the previous employee did not input the information correctly to the tech team. After trying to fix it herself and failing she assured me that this time the tech team would definitely call me back. She said they would call me that day or the next. It has been four days and again no call back. It is really sad because I cannot use the locker pickup service and it won’t even allow me to create another account. Nobody will help me! I live the closest to shop and stop and don’t want to change grocery stores. I am very...

I’ve been a frequent shopper here for 6 years and I think I’ve only experienced two good experiences. Smh I usually avoid the employees at all cost. I mostly use self check out but when I have to engage in any kind of conversation with ANY of the employees it’s usually never a pleasant one, no one smiles, no one has manners. I’m not sure if any of the employees know how to service customers. They all seem miserable and mad, mostly unapproachable, especially the employees working at the deli. Honestly, at the deli the guys that work there are always nice, it’s the freaking woman.. they don’t smile, they don’t say anything back when I say thank you and when I ask for my meat sliced a certain way it’s like the end of the world for them. I honestly stopped going here for a while but it’s literally so convenient I keep going back but I really feel like striking this location again. It’s just awful. I wish I could have a good talk with them and explain what CS means, I was a CS coach for 4 years so when I see how awful it is...