Putnam Pantry Candies, Ice Creams & Cafe — Restaurant in Danvers

We had our daughter’s first birthday party at Putnam Pantry this past weekend. The planning process was simple and painless. They gave recommendations for food based on previous experience and assured me we would not be low on food. For what we did, we were able to offer food and trips to ice cream counter for under $500.

We did the party as a 3 hour room rental for 30 people with catering by the cafe. We ordered sandwich wraps, salad, and were able to bring our own cake with permission. If you order the wrap platter, ask for more of the Thanksgiving wrap and veggie. Our guests LOVED them! The only ones we had left over were roast beef.

We decided against the ice cream party option and I am glad we did. We ran an ice cream tab at the counter and our guests just had to put it on the room tab. I feel like this was better option because everyone who wanted ice cream was able to order what they wanted and some even got sundaes.

The sunroom is definitely tight on space and I would say it works best for around 20ish guests with the amount of furniture and size of the room. We only had the birthday girl for children and I feel it wouldn’t work if there were more kids running around. We ended up rearranging the room to better serve our needs so guests weren’t shuffling around tables. There also was a small party of people in the room adjacent. We were nervous with volume but it was no issue once our guests started arriving. . Only two cons—I wish there was a dedicated person available for the room for soda refills, chips, or packing up the leftovers. I had to go to the counter a few times to ask for things and felt like a bother. It was SO busy on Saturday and I could tell they were swamped with other customers.

Many customers were actually annoyed we had reserved the room and made comments about how disappointed the room was closed within our earshot and even gave some of our guests dirty looks! I know Putnam advertises on FB a lot and it may be beneficial to announce the room is reserved for a private party to avoid frustration of some customers who check their page or on North Shore Eats.

Overall it was a great BUDGET FRIENDLY experience for a small party and I would highly recommend it for a...

"The server that served you, did not hear you order your sundae to-go. She made a mistake. She quickly rectify her error by giving you a 12oz “take out sundae cup. The metal dish that she gave you was 12oz as well, shaped differently. The take out 12oz cup is designed with straight sides to accommodate a cover. It’s the same size scoops in the same sized container, for the same price. I’m sorry that our 16 year old clerk misunderstood your order. We tried to make it right."

Age has nothing to do with this. I find it laughable that you try to make it something it wasnt to excuse yourself. The place wasn't busy, nor was it loud. I speak clearly. I asked for a to go cup in addition to stating I would be eating it outside.

You left ice cream in the metal dish, a substantial amount whereas enough to comment about. Additionally, as it was, left absolutely no room to add on sides to make a sundae. i guess it is one way of controlling your costs by limiting the amount of sides a customer can put on their sundae--in this case, barely any unless i wanted them to run all over my hands. If I wanted just two scoops of ice cream in a cup, i would have ordered just that. Again, do your research on what other places serve as a sundae.

You didn't make anything right nor have I ever had to leave a complaint regarding ice cream. how rediculous. However, this made me feel like I was being taking advantage of. And your reply to a past review below:

“Delanie thank you for taking the time to tell us your thoughts on our Ice Cream Smorgasbord. We offer 15 toppings to create your own sundae, most are made right in the store and are unique to us. The price of the sundae, includes all the toppings you can fit on the sundae.”

Includes all of the toppings you can fit on the sundae…hahahaha…you cant fit any due to the size cups you put the...

The ice cream is great but the service is bad 💔. Every time we’ve gone, it takes forever to get attended. It’s never busy when we’ve gone and we always get the 8 scoop Sunday. The staff was standoffish and the woman behind the candy counter tried to overcharge my sisters twice and refused to give a lid, instead telling us to go get them on the other side of the store even though they were right next to her. Maybe she didn’t like that we were speaking Spanish, idk. It just feels odd in there. I wish it was more welcoming because my family really enjoys the ice cream but every time we go we simply feel like the people working there don’t want us there…It’s like we’re a bother to serve. After various times going and having the same unwelcoming experience (stares, whispers, being ignored) unfortunately I don’t think we’ll come back. You’re better off going to Richardsons...