Verizon — Local services in De Pere

On Black Friday 2016 I upgraded three phones and opened up a new line/phone at the De Pere location. In addition to the other promotions, the sales representative stated we would receive Visa gift cards in the mail for the total amount of $500. $100 gift cards for each upgraded phone and a $200 gift card for the new line and phone. She stated we should receive these cards in 12-16 weeks. I visited the store with my receipt on 3/25/2017 inquiring on the gift cards. I was told I was not the only one who did not receive their cards. She made a note on my account of the issue and said I would be contacted within the next week with an update on the gift cards. Two weeks passed and I was not contacted. I called the store on 4/7/2017 and talked to a different representative who apologized for not contacting me, but also stated there was no notes on my account in their system either. This representative took down my name again and said she would be in contact with me after she contacted her Verizon account representative. Again I was told I was not the only who didn’t receive their gift cards. In the next few weeks I received a few calls requesting additional information which I supplied. Then on 4/27/2017 I received a voicemail, which I still have saved, from the representative at A Wireless stating everything has been figured out, that Verizon “forgot about the promotion” and instead of Visa gift cards I will be receiving bill credits on my monthly Verizon bill for the full amount of $500. Four months later and after numerous visits and calls to the store I have yet to receive a credit. The last time I called I was told “There is nothing more we can do on our end, since we are not technically Verizon.” However, when I call Verizon they stated they don’t show any notes or credits...

Warning. I'll give you a brief overview. Went into the store making the switch from Cellcom to Verizon because my wife has a 20% discount through her work and our contract was expired. The lady we worked withe was very nice and helpful BUT as a normal financially smart human being we wanted to make sure we were getting a better price than Cellcom had to offer or we would have stayed with them, we were 12 year customers with 0 issues. Anyway, we were there for about an hour going over everything, she wrote down our monthly charges and it was confirmed, Verizon was less expensive so we signed. My wife was the only one getting a phone, I already had one. Well, just received my 1st bill, $351.10!! There was a $195.00 charge which I was informed of at the time of purchase BUT I was told my bill was going to be $91.XX before taxes, NOPE, just got off the phone with Verizon, they gave me the breakdown, she forgot to mention all the 'OTHER' charges even though we asked repeatedly what our monthly bill was going to be. And Verizon noted that there is only a 14 day grace period, I'm stuck with what I have. Now I'm upset I left Cellcom since I've never had a billing or customer service issue in the 12 plus years I was with them... and after taxes my bill was $95.XX, with both phones being paid for. So, if I were you I would look at Cellcom 1st, I lost 1GB of data with Verizon vs Cellcom and now have a bill that is $60.00 a month more... I guess I wasn't financially responsible here. This goes out to all looking at Verizon, do your due diligence and check out Cellcom or any of the other carriers, I don't think Verizon has the...

Do not go to this location! This is not a Verizon Wireless store - it is merely an authorized Verizon dealer. It’s an important distinction - this West De Pere location has no visibility to orders placed and they have awful systems for activating phones not to mention terrible customer service. First time in this store was on 11/27 with a noon appointment - we weren’t even acknowledged by Tony until about 1240pm. We proceeded to order 2 iPhones (iPhone 13 Pro Max and iPhone 13). We were told they would be here in 3-15 days. We are at day 20 and only one of the phones came in - and it just arrived today. They cannot tell me where the other phone is or when it will get here (I called the actual Verizon store in Ashwaubenon on Willard and he told me the iPhone 13s aren’t even shipping until 12/29 so this Tony never should have told me 3-15 days). Tony is now telling me that he can’t activate the one phone that’s here until the other one is in. Apparently this is a system issue that only exists with this location - if we had gone to the Verizon store in Ashwaubenon they would be able to activate the one without the other. To sum up my experience with this West De Pere location - Terrible communication, awful systems and less than stellar customer service. I would never return to this location again and suggest you...