AT&T Store — Local services in Del Rio

Great customer service. I went in to this store to add my son to my account and get a new phone. I didn't know what I wanted there were several phones available that we're on a promotion the customer service rep was very informative gave me several options answered all my questions some of which I asked multiple times. He was very patient and didn't seem to be bothered in the least that I was taking a lot of his time fortunately there weren't a lot of customers besides me in the store at the time. You gave me information that I didn't know I needed and I learned a lot. I was able to get a phone, add my son to my account and learn a lot. I haven't witnessed or experienced this high level of customer service in many years and it was a really nice experience. I will always go back to the store hopefully to the same customer service rep or any products services or anything else that I need help with with my phone in my account it was a...

I am not from this town but this is the worst AT&T Store I have ever been to. Poor customer service if u have a defective phone that u just purchased. I have a brand new phone only have had it for 3-4 days so its within the 14 day period and the phone has a defective camera. They gave me the run around trying to charge me restocking fees and telling me a different story every time. I ended up going to the store 3 times to solve nothing just wasting time. I called the 1-800 number for at&t and spent 2 days on the phone and made more progress on the phone than in the store which is sad to say. The store acts like they want u to keep a phone u don't like or pay all these fees to switch because they know u only have 14 days to give the new phone back. This is also a small town with no competition for at&t stores so they are rude about exchanges and defective phones....

First of all I know it’s Del Río… our city isn’t good at customer service that’s why most DR natives go to San Antonio, but I just walked in the door with my husband no hello be right with you! No Good morning ma’am be with you in a bit nothing… no one has a uniform on so you don’t know who works here or who doesn’t. As I walked in no one made eye contact with me at all.. I am assuming the ppl that work here are the ones behind the computers??? Not completely sure. Who would want to join a company if you can’t get a hello the first minute you walk in the door. So sad. It’s just crazy… how DR has not changed. If I do decide to switch over do I have to come in here and eat with the No customer service,...