Panda Express — Restaurant in Del Rio

Always forgetting and always wrong, not to mention rude. This has got to be the fourth time this year (13Feb2021) that they have gotten my order wrong...And I've only gone four times.... let me list out the reason why I have finally caved in and decided to leave a review; despite the inconvenience it is to me and decision to NEVER going to the DEL RIO branch anymore.

First order: RUDE. They ran out of teriyaki chicken, thus I order the next thing. Ran out of that too, than the next option. Ran out of that too. The female taking my order had an attitude whilst I was speaking to her and seemed like I was the one inconveniencing her. My thoughts were they were just too lazy to make more food and just wanted me to go away. This was 8:30pm by the way. I was patient with her and just asked her what I they had. She replied with an unprofessional tone and clear lack of "care".

Second order: Ordered chicken teriyaki with sauce packets on the side. Forgot the sauce packet and when I checked the bag at the drive-though the person at the window seemed annoyed by this, as if I were disrespecting the staff. Told her I was missing the sauce and politely asked for the sauce. She gave me one... I had two large entrée. Other Panda Express I have been at gave a at least two per box, some are great enough and just ask how many I want and they happily oblige.

Third: Me and a friend got two separate orders to go box. They straight got his order wrong order, not even close. And unlucky me got no fork or chopsticks. I had to eat this by tearing the side of the to-go box as a make-shift spork.

Fourth: Sauce, I feel like the internet asking for the "Sauce" to a image I fancy. Once again made an order of teriyaki and asked for extra sauce. Sauce wasn't there. I asked about the sauce packet and they told me that they added the sauce already in the chicken. I took her word on this because I did not want to cause a commotions. Upon arrival at my house; I noticed she had just lied to me , they didn't put sauce (picture attached). They need more training or the very least be more profession.

I don't blame the staff too much, the store manager needs to get his/her store in order and give their employees...

Has anyone ever had a good experience at the Del Rio PANDA EXPRESS?! Seriously though?!?! I’m so sick and tired of them never having the entrees and then just for them to also have us waiting in the parking lot for our food for about an hour. I went to panda at 7:45pm to get my parents dinner. Got out of work at 7:30pm, only to not get my food until 8:42pm and still be missing food. Then I walk in there to get my order complete and instead of the girl that is standing at the service line attending me she just stands there to ignore me and makes the only young girl there that’s sweeping stop to attend me. Like FR. What’s the point of y’all having all those workers if no one can atleast put out the menu items that everyone has to accommodate too and with a good timely service.

**Shoutout to the red headed young lady that actually get me the rest of my food and was working hard...

Arrived feeling somewhat hungry, ordered through the drive thru. Was told there would be a 10 minute wait for the kung pao (like always, they never have food prepared). Parked in the front and ended up waiting 30 minutes! Please don’t give me a specific wait time, i could’ve gone somewhere else. I also barely had any chow mein, most of it was vegetables. The chefs need to learn how to balance out the vegetables to chow mein ratio. The manager should also re consider hiring kids from the high school as they don’t know how to do the job properly. I never, ever leave reviews but i had to. This is probably the worst service i’ve had in del rio from a fast food restaurant. I hope the management from this place takes our reviews seriously as i am also speaking for the people who had the same...