67 Home Furnishings — Local services in DeLand

So I would not recommend buying anything from this store. First of all, the woman that speaks with you is extremely rude. (possibly the owner's wife). and Greg is argumenitive. their customer service skills are way below expectation for the Badcock name. Really my wife purchased a chair that had broke in a couple of months which we had a warranty for and had got another chair that we had to go retrieve after paying the what seemed to be exploited delivery fee. but ok whatever. then after a few months, the second chair stopped working. they sent delivery drivers out to inspect. unknown what their level of training in furniture repair or furniture building is. who also had nothing good to say about their own company. If I could give a negative star rating for the customer service rating I would. then they want to blame everything on us for mopping our floor. they stated it got wet and burned up the power module or something. and I am assuming in some fine print it says not covered. this was somewhere around a thousand dollar chair. that is inoperable. so my suggestion is don't buy from them. 2 don't pay extra for the warranty. and don't try to communicate because the customer is wrong. then I was threatened if I posted this feedback (my freedom of speech)that they would not look into the part. then had the nerve to ask why I was even speaking if the account was my wife's. (because she is timid and taken advantage of) you would be better off buying a $200 chair from Walmart.. just glad I learned this before purchasing the bedroom set I was planning on. buyer beware!!! this is my honest opinion. Please read the badcock motto copied and pasted below.

The Badcock motto has always been “We will treat you right.” We want you as a customer for life and will work hard to earn your ongoing trust by properly administering the Protect It plan. When products do not function properly and require service, this can be a frustrating time. Badcock is committed to making a satisfactory customer experience for you.

So I am reading through my protect it plan we purchased and states. All repairs and service will be conducted by an authorized service tech.well a delivery driver showed up and made the assumption of what's wrong. I am contacting the protection plan myself will keep you updated.

Next step if not resolved is contact BBB.

UPDATE so i contacted the main office and they advised me i was still under my 1 year factory warranty and would call the local store which she did while i was on hold and advised me that the store had ordered the parts on saturday.still have not heard from them since.

Second update So after speaking with corporate office they had contacted the local store and said the chair would be fixed and that the parts were ordered after waiting a few weeks contacted them again and they said it could be months and months for the parts to come then within a couple of days they called and set up a time to come out and fix the chair the date was scheduled for the 26 between 1030 and 12 however it's on me that I had to go to the hospital and have some treatment done due to just being discharged after 6 days. The owner Greg and his wife were very nasty about it apology I apologized for not have being there and asked to reschedule they initially said absolutely not they were not rescheduling they were going to lead the parts on the front porch and I guess that meant I could do with it what I wanted. Had to call corporate again and they set up a date March 12 for them to come back out and fix the chair I am at my wits end with the amount or inadequate customer service skills from this badcock store I am now going to contact the Better Business Bureau because they have no sympathy or no compassion for somebody who is dealing with a 29 year old daughter who's fighting and battling cancer and 83 Father who is also dying of lung cancer in happens to have to have medical treatment I admit it was my mistake I forgot to put in my calendar and I apologized. However had to get corporate...

I would not recommend purchasing from here. Horrible customer service. Purchased a king size bed and was setup to have it delivered Thursday. They call and said they overbooked and reschedule for Saturday. They did not provide a specific time just said it would be delivered Saturday. Assuming good customer service I figured they would deliver it in a timely manner since I was inconveniently bumped 2 days. However it is now 4 o'clock so I've waited around all day with no communication from them to call and have them tell me it'll be here by 6. I voiced my complaint and was told nothing can be done, they won't waive the delivery fee because it is 'still being delivered' however I've been inconvenienced twice now. This company has no problem taking your money but then can't take responsibility when they cannot deliver on their promises and give a...

I paid $2600 for 2 couches, I’m only here at this home for part of the year. Couches have both barely been used and now because I’m 1 month past my warranty date, they won’t fix the recliner that broke and can’t recomend me someone who can. For how little I’ve had it it should have lasted longer, I have no kids, it’s only me in the home and it’s only been used a few months. I offered to pay to have them fix it but they said because it’s a month past the warrenty of 1 year they are strict on that so I’m out of luck :/ I’m looking at replacement couches now and from what other furniture stores are telling me they would always be able to at least recommend someone to be able to fix it even if it was out of warranty. Very disappointed. So glad I didn’t buy my second bedroom set from them. You can see in the pic just how little it...