Gardner True Value Hardware — Local services in Dennis Township

I spend a lot of money there every year getting the house ready for the season. This year, went there to get a fitting for a dishwasher, got there a few minutes before they closed. I knew where to look since I am there often. Could not locate the exact fitting, then the lights go out. We yelled and someone came to help locate the exact part, since it was hard to see in the dark. No big deal.

A few weeks later I needed 4 hose clamps, got there right at closing and a customer just walked out as I pulled up. I got out and the door was locked, I knocked and a young man shook his head "no". I tried to motion I needed 4 little clamps, again he shook his head in a negative manner. I threw up my hands in disgust and walked away. The little punk comes out and has some snide, sarcastic remarks. I left and won't be back.

As I was leaving another customer was at the side door knocking. I drove past him and I said they won't let you in. He said his wife called for a very small item and it would be at the counter when he got there.

I understand closing time, but when a customer arrives at that time for a very specific item, to the store employees should just ask them what they need, it's not like a department or grocery store where you could browse for a hour, then I could see not letting someone in.,....I get that. But when you have 2 customers who know exactly what they needed, not to mention the part was waiting for him at the counter, there is no excuse for such bad customer service.

I started another project, and instead of running to Gardner true value, I made a list and made the 15 minute drive to home Depot. Spent just about,$200 there that I would have spent at true value.

I don't mind spending a few extra bucks at a small business rather than giving it to a big box stores, but Gardner's True Value has lost my business for good. They also lost my neighbors business after I told them of my experiences there.

I would not have been so angry if it didn't happen twice and the employee coming out and being a snot nose punk.

BTW, he was 18-20 year old male brown hair, about 5'-10" tall, working the closing shift on...

Was reading through some of the negative comments and felt compelled to leave a 5 star rating since my wife and I have only ever had the best experiences at this store. We’ve been in at least 10 times to prepare our house for the season and each time we are kindly greeted, offered knowledgeable support and assistance with pleasure. They have held items for us when we called in advance, readily offered advice on ways to save money on projects and even helped us to carry heavy items to the car after checking out.

I am happy to give Amazon a break and support local businesses when I am guaranteed service like that at Gardner. Plus the beer and liquor store is across the street so I usually hit two birds with...

AAAAA+ Gardner Hardware has maintained a first-class operation since I've been going there for over 30 years. The Gardner Family has always done their best to offer better and more personal service than other stores. I've lost count of the number of times that Joe has gone above and beyond helping my friends and family solve with every type of project you could possibly imagine. The True Value upgrade has enhanced the business and given local customers access to a greater range of products. I'm glad The Gardners are still there and hope they will be for many years to come. Gardner Hardware deserves more than Five stars and gets my highest level of...