F45 Training West Highland — Local services in Denver

The management of this studio was probably the worst customer service experience I've ever had in my life. I've done countless workout studios and have never been spoken to the way the manager spoke to me.

I became ill during my class and had to walk out early and go to urgent care. I later was diagnosed with Lyme disease and could not do high impact classes anymore (but continued to pay for my entire trial). I called and explained my situation, and that I won't be able to come back again, and was told that's fine. My account would be canceled. Each month I continued to notice more charges ($75 every 2 weeks!). I called, texted, and emailed and only was sporadically responded to, with incredible attitude. Only thing she kept saying was "we'll give you a credit" - completely missing the point that I am critically ill and cannot go back. Not only that, but I would never go back based on this customer experience.

There are plenty of other studios that will treat customers with kindness and human empathy, but not this one. This studio owes me $400 after I attended 1/2 of a class, and now I'm having to go through credit card and legal battles over this. Don't recommend -...

The community at this gym is great, and the workouts are fantastic but the business is not well run. Multiple friends and I have tried to “pause” our memberships for varying reasons - health issues, moving, vacation, etc. only to be charged during that time. The coaches run the business so there is not a proper business manager. They don’t check email for months and rarely answer the phone if you try to call to deal with billing issues. If you try to cancel they don’t honor verbally telling them you need to cancel and will charge you 3 addition times even if you are physically unable to make it to class. I told the coaches I needed to cancel because I moved away and was unable to continue attending classes and they charged me 3 additional times. After the first charge I emailed asking to cancel again and they continued charging me. I called and no one answered, and had to continue to call multiple times before someone answered only to be told that they would not reverse any of the charges. If you plan on joining and never canceling it is worth it but good luck if you ever need to...

Great workouts with an awesome team….What more could you ask for? A solid workout isn’t that hard to come by anymore, but the team at F45 West Highlands definitely sets them apart.

Our awesome experience started with Audrey’s quick communication. The studio we were most interested in joining isn’t opening just yet, so she got us setup at their sister studio(west highlands). We made it in on their second day of classes and weren’t really sure what to expect, but everything was well organized and easy to follow. Coaches Jimmy and Sophiehave been awesome(and I’m sure everyone else is too). We are only a few days in, but really can’t say enough good things. If you’re on the fence definitely go give...