Goodwill Outlet — Local services in Denver

This is actually an update to a previously rated 1star review afer my family had a very bad encounter and experience. After I had posted my 1star review I got contacted by a lady who was in charge of taking care of these types of situations among her other duties. She asked me about what happened and it showed she actually cared and wasn't just going through the steps her job might require, she asked questions and for more detailed information and told me she would do whatever to make the situation right and for it to not happen in future...what had happened was immediately upon entering premises my family and I were immediately stopped by a cashier who treated us poorly, had no reason to stop us upon arrival, and flat out insulted us...I did not expect a whole lot to happen however the lady who was helping us (I wish I could remember her name) did get back with me shortly after our initial discussion and explained to me that they were able to figure out who the employee that treated is so poorly was and corrective action would be happening. The lady also had talked to the store manager about how they could possibly make it right fpr my family and they offered to have a pre sorted selection of various items we had originally intended to shop for set aside for us to browse through and let us know that even though she worked at a central she would make herself available to be there when we could come in again and that the manager would be with her as well. They loved up to their word, my wife ended up having to go without me but said they put together a rather nice selection was helped and treated with dignity and respect, and after making her selections they told hee it was no charge and to also have my wide let then know anothee time she could come in and do it again because of an error communicating one of my daughter's sizes. The lady also followed up with me afterwards to ensure my wifes happiness with last visit. It went from being one of the worst experiences I had in a retail environment to being one that showed the people there do care about their customers overall happiness and it was just a single person who messed up in a place where most of the employees are great, and...

So today at this location upon checking out I was told I owed 19.19 for 5 lbs of stuff. I explained to the cashier who said it was her first day that the most expensive thing on the board was under 2 dollars so 2 x 5=10. She then said it was tax and told me to weigh my things again. Separate still 5lbs and 19.19. I asked for a manager bc clearly comprehension isn't her thing and the manager asked me "what is your problem" I explained and the girl started to interrupt a grown up conversation I was trying to have. Even the customer behind me said she had heard her say 19.19 as well and the cashier started telling her she was wrong as well. I don't know where thier management training comes from or if there is even any at all but this is no way for a employee to talk to a customer let alone 2 customers. I feel the gal behind the register must of been trying to steal from me by over charging and the manager never even began to manage the situation. Instead I still had the first day on the job girl running her mouth questioning my integrity and the customers directly behind me and and the no training on customer service manager just standing there allowing the disrespect from a employee to customers go on. I thought the job of a employee was to help the customer. Failed on that one all the way around. I think there should be maybe a attempt at the very least train the managers on how to deal with the customer and how to manage a employee or to at least be able to identify disrespectful behavior instead of standing there like she's this...

Ok so heres the thing, this isn't a regular good will. Everything is in gigantic bins, somewhat sorted by category, ie, clothes, shoes, housewares,electronics, etc. You might have to dig to find something good, but you will definitely get an awesome deal. They change the bins out every 30 mins so new stuff is constantly rotating onto the floor. However, there are some super serious people that attack the new items, so dont be afraid to grab fast and get your hands dirty! Since this isn't a store store, the items they have vary day to day, but give definitely seen plenty of brand name and even brand new things!

The first time I went the staff was super helpful in explaining how everything worked. Most everything is by the pound. I would recommend bringing your own basket or bag to Carry your items in. They do have carts but a very limited amount and most are taken by the serious people who spend the whole day there.

I would also recommend setting a few hours aside. It takes time to look/dig through the stuff and it goes by a lot quicker then it seems!

Edit to add: the one down side is the parking. As busy as they are its atrocious! Theres maybe 15 spots in the lot and there were a few handicap spots so that's great. If your lucky there might be some on street parking available, but it's kind of an industrial/office area so usually the street parking is people 2ho work in the surrounding areas. So, cross your fingers and say a prayer the parking gods are helpful, because otherwise you might drive around for 20 mins waiting for...