Gramophone — Local services in Derwood

Late last year, with the help of Gramophone, we did a major renewal and upgrade of our then 5.1 audio system, replacing the speakers, the pre/pro, and the amp. In the process, we augmented the system with 4 in-ceiling speakers, turning it into a 5.1.4 system. The outcome is a fabulous aural experience, either listening to music on its own or while watching movies, concerts, and opera.

Lee was the advisor throughout the project. I was fortunate to encounter Lee at the store one afternoon and sensed quickly that he understood what we were looking for. He was a wonderful resource as the project proceeded, drawing on his own experience and, when needed, that of various colleagues.

There were some challenging installation issues to be addressed, especially regarding the in-ceiling speakers. During the planning stage, Lee visited our home with one of Gramophone’s installation experts to ensure that the project was appropriately designed. He was there again when installation began to ensure that everything was ready. The installation team (Todd and Vince) were so easy to work with and did a great job. One sensed that they had a lot of experience and were invested in the quality of their work. And I would be remiss if I did not also acknowledge the care taken by those delivering the equipment. The top-class customer service continued after installation, with Lee very responsive to technical and other questions related to the installed equipment.

Based on our experience, Gramophone is a company well attuned to understanding the customer’s needs, delivers accordingly, and is there for the customer after the job...

Gramophone sales representative Alec Hughes professionalism and dedicated attention to his client made our experience incredible. Alec made himself available from the initial visit to after the project was completed. Alec’s sales practice, being so knowledgeable and his awesome personality for work, have clearly demonstrated that for him and Gramophone customer service is paramount!!

We strongly recommend Gramophone to anyone who is seeking to build a home theater. Alec’s installation process of talking you through the project was so detail. Their two installation technicians were superb, very clean in their work performance, incredibly knowledgeable and respectful. Great job Gramophone and see you when we expand our theater in the near future!!

Thank you Alec for the smooth and incredible...

Gramophone has been fantastic for us. We had our whole house redone with new media including, theater, den, various TVs, sound system in multiple areas and even our internet set up. We use the Savant control system using our iPads, phones and their remotes. Everything has been seamless and on the few occasions where something didn’t work our got out of sync Gramophone either fixed it remotely or had a technician here the next day to get us rolling. Even a year later, they recently replaced a piece of equipment for free. I have no complaints at all and it is refreshing to have found them after using several other companies that could never succeed in addressing all our needs. Josh Shobe has been my contact and I have referred friends with no...