Metro Appliance Repair — Local services in Des Moines

The tech was great…friendly, knowledgeable, fast…ordered the part, installed it for $65, working fine. However….our overall experience was not great. First of all, they charged us an extra $45 on top of the $99 service/diagnostic fee because I live in Polk City (and the woman I talked to didn’t mention that extra till I’d already booked the appt). Now I can see charging a little extra, maybe $10, but $45 to drive an extra 10 minutes??? Also, I called a few other repair shops (Sears and Hometown) to name a couple, and mostly they ‘credited’ you the service/diagnostic fee if you went ahead and had the repair done. I assumed it would be the same with Metro (I forgot to ask, shame on me) but it was not. When I talked to the same woman after getting the total repair cost from from the tech, she told me “we don’t give any credit on the service/diagnostic fee, but you can talk to the tech and see if he’ll wave the labor charge” (yeah right, why would he???) So with a part charge ($181), and a $65 labor charge (which at the very least should have been credited to the $145 service/diagnostic fee) we ended up paying $418. I forgot to add that the tech spent a total of maybe 30 minutes on his two visits…at least they didn’t charge us for two service/diagnostic calls! Honestly, we felt ‘gouged’ and cannot...

Customer service was terribly unapologetic. Repair guy came out, spent 10 minutes and informed me one of the fans wasn't working on our refrigerator and that if it still doesn't work after he did something to it to call my property manager. 2 hours later nothing was happening, no kicking on, no air cool or anything coming from the fridge. Freezer bone dry and hot as can be. Emailed property manager and was told the office at Metro appliance informed her that the tech had to get a part, "he's on his way back now". 2 hours later, nothing. Took it upon myself to call Metro without going through property manager and when the woman answered the phone from Metro I explained our predicament and that the tech never said anything about getting parts or being back. The woman informed me that she messed up telling my property manager the tech would be back. All techs had gone home for the the weekend (had I been able to call 2 hours previous to this we could have gotten the tech back out... Instead we were waiting around for a tech that was never going to show up) completely and 100% the appliance company's employee that answered the phone's fault. Completely unacceptable. Not even an apology. Tech was very...

I had a repair man here to fix my fridge in November 13, 2024 and all he did was complain about kitchen aids and how they are too hard to work on.. he defrosted my freezer and there went 300$ … my fridge went out again so I called and yet again he didn’t do much and left l. Another 2 times and still he didn’t fix anything. I called and talked to the receptionists and she said if he doesn’t know he will bring a supervisor over with him, no supervisor came… I got no answer or explanation.. since they didn’t fix my fridge i was told that their work is guaranteed for 30 days, fridge is still doing the same thing completely shutting off. They sent the same repairman 4 times PatN I finally asked for my money back. She said I need to talk to the manager I asked put him on, he’s not here will call you back. Never called back then I had to call them again she said the manager needs to talk to another manager. Fridge is still not working. Will need to call a...