Delia's — Local services in Detroit

If I could do 0 stars I would!!

I bought a crown from them for my daughter Quinceanera, we didn’t notice the stone missing until recently, I still had receipts, pictures and stamp of that date showing it missing. I explained to them how I didn’t notice until now that stone is missing only because a photoshoot day I was doing with it and took it out the package and was taking a close up and realized, they accused me of lying and saying well why didn’t you realize it first time when you got it I told them well obviously you didn’t either because yall helped me they told me to my face no we would’ve noticed. They ignored me whole time while I was there literally and helping others. I even gave them what they asked for a picture with date stamp that date and a close up of the picture where it shows it’s missing. They still was being rude, the lady grabbed the crown and receipt and took off I asked the other person what is she doing? He rudely said, looking for another one I said at this point, I do not want your service please refund me my money and then she toss the crown and refused to help me at all. When I said OK so you won’t give me my money back then I guess I have no choice but to do an exchange and she told me no she’s not doing that either now all because I told her I’m not doing service with you guys and want money back. Mind you they was talking in Spanish about me to one another and laughing The moment I got in and explain...

BUYER BEWARE; I recently purchased a dress during the week, for a wedding that was the following weekend. I needed the dress hemmed, and the owner said she has a seamstress on staff that could alter it. Days later I came back to get my finished dress, and they seemed strange about me trying it on before leaving...mind you I already purchased the dress and the alterations. I wish I took pictures of the dress....it was so uneven and unprofessional that other customers were laughing at this dress. It was terrible. I asked them politely to fix it and the seamstress replied angrily in Spanish "It's not possible to fix and the dresses come uneven from the warehouse so it's not my fault." What a joke and cop out. She also said she was not a professional seamstress, and just "trying her best." Then why is she charging for services in a retail store? I assured her she could and would fix it and I would be back to get my dress. The day before the wedding, they call me to get my "finished" dress. I drove 40 minutes to get there to try on a dress that they did NOT attempt to fix. Making a mistake is one thing, but making a fool out of me and wasting my time to come back without a resolution is unprofessional and irresponsible behavior. Dont give this place your money. They dont care about customer satisfaction, just...

If I could select zero stars I would! All the staff there were Very rude didn’t want to help us. Treated us like we were a burden. I drove over an hour to come to the store. I grew up in Southwest And always love to give back to my old neighborhood But with that being said, the experience that we had was horrible!! They would only let my daughter try on four dresses. I could see if they only wanted her to take back 4 at a time but that wasn’t the case. There was one dress out of the four that my daughter wanted but I refused to give any business to Delias store. So we end up going to Little roses in Southgate. The experience, there was amazing and the dresses were of better quality than Delia’s dresses. I end up spending over $500 on her dream dress for her junior...