Crestmark Apartment Homes — Local services in Douglasville

My experience with these apartments were very poor. At first, everything was great in terms of the pre application process. However, once they received our admin fee and application fees, things took a turn for the worse. My fiancé and I were moving out of town, 6 hours to be exact, so the only thing we could do was call for updates. We had submitted our applications almost if not, 2 months prior to move in date. We checked up on the progress of the application weekly and was informed that ours still has not been worked on, but the apartment would be ready for move in on July 26th. Almost every time we would call to receive an update, whomever was on the phone would start to get an attitude when either the same question was asked or too many questions were being asked. Being that I would have been a paying tenant of the complex, I feel as if the individuals in the leasing office should be more than willing to answer any questions in regard to the property and application process. However, this was not the worst part. About a week before the scheduled July 26 move in date, we receive a call stating that it’ll have to be pushed back 2 days, and since that has to happen, our accommodation of moving in early on the day of the 28th would be approved. My fiancé and I get there on the 28th and to our surprise, the apartment was not ready and the cleaners had just started cleaning/painting/touching up the apartment. We expressed several times before to the leasing office that we would be moving 6 hours away, in hopes that they would take this into consideration and have everything ready for us. The move in packet stated that move ins would start after 2pm, and this was their excuse. However, who has time to wait around on move in day for an apartment that should have already been ready, considering that the move in date was already pushed back by 2 days? When we expressed our concerns, the leasing office agents and managers took very little responsibility for what transpired. They mainly blamed it on the vendors, however, if you strive to provide excellent customer service and professionalism, my fiancé and I should have been notified of the changes before we arrived. They were also pushing us to sign the lease by mentioning it several times. However, who would sign a lease and pay upfront for next month’s rent when the unit isn’t completely ready for move in on the date it was supposed to be? Things that were not up to standard was the masters bedroom door that had a huge, deep hole in it, as well as the flooring that looked like it had air bubbles and was also missing pieces in certain areas. The tubs were also yellow and one had a stain where the previous owner’s bath mat used to be. The leasing manager stated that the flooring would be done the next day and that the tub would be chemically cleaned once they get it scheduled. However, once again, if the leasing company pushed back the move in date by two days, why was this not done before? This would have also caused an inconvenience to us, because we would have had the workers of the companies come out the day after we moved in all of our items. My fiancé and I thought the situation over and decided to not go through with signing the lease. We decided that if what was supposed to be move in day was this much of a hassle, what else would go wrong after signing the lease. Overall, the leasing office did not make this an easy/simple process and I would not recommend these apartments to anyone, primarily due to the customer service aspect. If I am going to pay $1600+ for an apartment, I expect it to be worth that much to pay for on...

Cha'Jay was amazing!!! From the time she answered the phone, until I arrived at the community to view an apartment. She was very professional and informative. I had several questions that she answered without being annoyed or frustrated. If I asked a question that she did not have an answer to, she asked her manager to ensure she provided accurate information. I can truly appreciate that. The fact that the phone was answered on my first attempt was a plus for me. The fact that Cha'Jay provided accurate info was another great experience for me. The only reason I did not start the application process is because I need to be on the bus line for my son. Besides that Crestmark would be my first choice for a new home!

Update as of 11/05/2021* As I prepare this review, I am livid. Google should definitely provide an option for zero stars. Fogelman nor Crestmark deserves any stars at this point. I moved into Crestmark Apartments on October 15, 2021. I've had issues every SINGLE DAY!! 1) How is an apartment classified as move-in ready when it looks like this (view photos)? At some point, the front door had been kicked in which is clearly obvious. My first thought was "am I in danger taking this apartment?" Not to mention several things were wrong inside the apartment which included, dirty and old shelves in the closets, drywall issues as soon as you walk in the door, no washer & dryer, cracked mirrors in bathrooms, paint issues, above other things. 2) Lydia, the manager of the property did a walk thru prior to me coming to view the apartment and already made a note of things she wanted resolved. I commend her for that. She made sure things were notated and sent to maintenance. The washer and dryer was finally delivered to my dining room. The front door was replaced. The shelves were replaced. However, the issues continued. 3) The brand new refrigerator started leaking water from the ice maker. I asked to have maintenance come resolve the issue. When they came, the leak was resolved but now the refrigerator door does not close properly. Now I have to worry about if my food is going bad. I had maintenance to come to my home just to accuse ME of installing the refrigerator wrong. I did no such thing. After I cleaned the inside, I put food inside not changing anything inside. How dare you blame me for something you KNOW I DID NOT DO!!! 4) Then there were water bugs. I went to the leasing office the next day for pest control. I spoke to Assistant Manager Donna who took my name for pest control but no one ever came on Thursday which is what I was told. Then I started seeing german roaches in my kitchen. I was super annoyed. I went back to office again to be told pest control only comes once a week and I had to wait. 5) For $1700 a month, THIS IS TOTALLY UNACCEPTABLE!!!! I expect sooo much more and I am highly disappointed. I attempted to contact Fogelman by phone and all I got was voicemails. My next step is filing a...

I am writing to share my experiences and express my dissatisfaction with the conditions and management of this property during my recent residency. While I was initially grateful to have a place to call home temporarily, several issues have caused significant disappointment and discomfort.

Firstly, the management of the property has been poor. Specifically, the property manager’s behavior was rude and dismissive. On several occasions, when I approached her with concerns, she demonstrated a lack of accountability and a condescending attitude. Her tone during these interactions was unprofessional, making effective communication difficult. In contrast, the previous manager was kind, helpful, and willing to assist residents, which is in stark contrast to the current management.

Secondly, the maintenance services are unsatisfactory. Repairs and fixes are delayed, and maintenance staff often arrive unannounced. There were numerous instances when I returned home to find lights left on and stains on the carpet, indicating that maintenance had entered the unit without proper notice. Despite repeated attempts to check on the status of requests, I received no response from either the leasing office or maintenance. This lack of communication and professionalism is unacceptable. In addition to that, the water is frequently shut off every other day and/or week for some type of maintenance. This constant disruption is highly inconvenient and indicates poor planning and maintenance practices.

Additionally, the cleanliness of the property is concerning. Dog feces and debris are often scattered throughout the complex, creating an unsightly and unsanitary environment. This issue reflects poorly on the property’s standards and management practices.

Furthermore, there is a significant bug infestation problem within the property (photos attached but not all). The presence of pests is both a health hazard and a considerable inconvenience for residents.

Lately, the mold issue within the property is alarming (photos attached). Despite bringing this to the management’s attention multiple times, no effective action was taken. The mold problem is severe enough to cause health issues, and I experienced respiratory problems as a result. This negligence in addressing mold poses a serious risk to the health and well-being of residents.

Also, please confirm all charges when vacating because I was charged for multiple things that were never addressed when signing the lease.

Overall, as a former loyal resident, my experience was disappointing for the price I was paying due to these ongoing issues. I hope future residents do not have to endure the same problems and that management takes necessary steps to improve the living conditions and services...