Kroger — Local services in Douglasville

Specifically reviewing the pharmacy…

I haven’t had an unpleasant experience in this store before today when one of the pharmacy techs told me to “take it up with the state” when I had a complaint about a prescription I had just come in to pickup. I called for clarification which turned into a complaint, then went back to the pharmacy. It was right before the pharmacy break at 1pm and wanted to know who I could speak to about my complaint - the pharmacist, a manager, the store manager, whomever to have my issue addressed properly and compensate me for their missteps in issuing one of my prescriptions. That’s when the rude tech basically told me to go talk to the folks who make the prescription drug laws in the state of Georgia - this very dismissive and gave “oh, we’ll…” vibes. Just terrible. Since the pharmacy was closing for break, I told them I’d be back. I came back around 2:10pm and was assisted by Sonam. The same rude and aggressive tech came all the way over to the cpu/register where we were to over-talk me as I spoke to Sonam to let her know why I had returned for the 3rd time today. When the tech started to get a little loud, I addressed the tech to let her know that I was not speaking to her and that she could move along. Since all of the techs weren’t wearing their name tags, I can’t tell you what her name is. I can tell you however, she is very unprofessional and confrontational. I was surprised (not really though) that no other team member addressed this behavior including who I assume was the pharmacist on duty, Heather. No one batted an eye and this makes me feel like this is “normal” behavior for her and that’s terrible especially in a customer service driven industry. There was another tech that I spoke to over the phone before I came back to the store the first time who also briefly spoke to Sonam as I explained my issues to her. She didn’t have her name tag on so I can give her her flowers properly, but she is ALWAYS very professional and attentive when I come to the pharmacy just like she was today. Even the initial tech was professional, she just skipped a couple steps at checkout with me.

I am appreciative of the service I receive from the entire Kroger team as always because this is “my” Kroger. I hope that the customer service from that particular tech improves soon - I suggest a refresher course in customer engagement focusing on...

My complaint about the Starbucks situated in the Chapel Hill Road Kroger in Douglasville, Georgia, concerns the management of this franchise by Kroger management. Let's be clear—the Kroger employees who work in the Starbucks kiosk are cheerful, friendly and competent.

Kroger employees who work for six hours straight are entitled to a 30 minute break. I have no beef with this policy. However, whoever determines the schedule and decides who is trained to work in the kiosk (either the management of the store or Kroger upper management) have decided to have only a single employee trained for the Starbucks kiosk working in the afternoons.

Three times now, I've gone to this Kroger between two o'clock and four o'clock p.m., the prime time for an afternoon pick-me-up and all three times, the employee working Starbucks has been on break for the next half hour. My choices are: 1) wait thirty minutes for the employee to return; 2) drive up to the other Douglas County Starbucks through the usually hideous afternoon traffic on Chapel Hill road; or, 3) do without my afternoon coffee. Most often, I've chosen to do without.

Not having a trained employee working seems to me a training and scheduling issue. If a couple more employees were trained to work in the Starbucks kiosk, management might find it easier to schedule more than one Starbucks-trained worker in the afternoons. Perhaps, those in management don't really care. This scheduling failure reflects poorly on both Kroger and Starbucks.

Obviously, the Kroger management has decided that supporting the Starbucks kiosk just ain't that important. In my opinion, a grocery store that cares so little doesn't deserve the opportunity to serve its customers such an iconic and well-respected brand as Starbucks.

Well, it ain't that important for me to shop at the Chapel Hill...

I love this location! The staff is always so kind, selection as well stock is always on point, clean, they have a Starbucks inside, etc! I use to shop at Kroger on hwy 5 not knowing of this location as this location is much farther away from where I live but an associate at the hwy 5 Kroger named Tiosha Adams who decided to add another and myself to her list of mistreating customers that are on review. That being said as well while on the subject it's taken all in is to continue to shopping at Kroger in itself being corporate did nothing on the matter, the managers I addressed did nothing and she continues to work there! Thank God for this location as I went there same day and with the excellent customer service and overall store, I have been going here almost a year now. If there was to be any negatives I would say they need more attention to the bathroom, change the music because it is horrible and bigger stock of Perdue chicken as not everyone wants to eat Kroger Brand! I have food allergies and can't eat Kroger Brand foods...but overall I love this location, Kroger as in corporate needs to go back to free every Friday not every other, have more coupons on other foods as not everyone wants store brand or can have store brand and stop raising prices....a good .50 raise up on half of what I buy...if I'm going to pay that I'll go to Publix! If you haven't visited this location and are one who favors Kroger this is the best location I have come across out of 7 locations since being in GA and I absolutely recommend...