Roberts Jewelers — Local services in Dracut

I have been waiting 2 weeks now for my diamond ring to he sized. I have called repeatedly and drove to the store just to find once again the store closed and vacant! Last message left for customers from Robert was he would be in Tues., Oct. 13 to return customers belongings! Seriously upset!!!

Now it's Friday, October 16, 2020 you still have not returned my ring that was bequeathed to me my late mother which I told you on Sept. 30th the day I dropped it off to you. My mother just passed August 30th this ring means sooo much to me as you know. I have left many messages and driven by the store on numerous occasions. I cannot believe that another human can be so under handed and insensitive. I am physically sick by this! Have you not any honor at all!!! I just want my ring I can get it sized elsewhere! Now where talking GRAND LARCENY!

It is now Oct. 20, 2020 the store is still closed. I do hope u get better but with that said I cannot understand why u would take customers personal belongings and not return them or have someone else return them. I am truly sorry if u are ill but I don't understand why everyone must bear...

Went there to inquire about a ring appraisal. Apparently they no longer do that. I have had a ring appraised here a long time ago, maybe late 90's. Wasn't going to leave a review but as soon as I walked in the door a gentleman approached me making me feel like I was intruding or there to case the place and rob them, geez give a person a chance to get both feet in the door. Then when I asked about an appraisal the man behind the counter seemed annoyed that I asked such a lowly task of him. That's okay....went up the street and had a verbal appraisal from a jeweler with a pleasant personality which cost me nothing. I will give Roberts 4 stars though for have 2 cute little doggies there which made the visit not a complete disappointment and...

I have been trying to pick up 2 of my daughters chains for over a month now. Robert repeatedly says comeback on such and such day I will be open and every time I go he is never there. There is never any signage posted saying he’s closed. You can never leave a message on his answering machine because he said he can’t return your call (like a normal business owner would) states it may take 1-3 business days. I don’t understand how someone can run a business so poorly. Highly advise do not ever come here, looking at prior reviews it seems to be a common occurrence for him. A report...